Job Description
Job Description
Description :
- Must be bilingual in Spanish
JOB SUMMARY
Leasing Specialists welcome prospective residents, assist with viewing / touring the property, providing
accurate information about each apartment home, properly process rental applications, secure lease
agreements from qualified persons, and assist with lease renewals as required. The Leasing Specialist is
responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy and
supports the overall objective of meeting the expectations of the Client, based on the respective financial
operating budget and management agreement.
1.Client Relations
Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment
community to ensure Cornerstone is meeting the Client objectives and expectations.
2.Communication
Maintain positive, professional, and effective communication with applicants, residents, vendors, clients
and guests while representing Cornerstone.
3.Leasing / Occupancy
Maintain occupancy levels as established by owner / budget expectations.Exhibit professional leasing techniques.Assist with the completion of the monthly Market Surveys and analysiAssist with advertising and marketing strategies for the apartment community as needed.Exhibit closing ratios in regards phone and walk-in traffic per Cornerstone policy.Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily.Promote positive resident / management relations, to retain desirable residents. Place customer needrequests and follow up as number one priority.
Assist with resident retention programsEnsure the safety, comfort, and privacy of all property residents.Ensure move-in orientation is completed consistently with new residents.4.Reporting and Document Management
Maintain appropriate resident files including forms, leases, documents in accordance with CornerstoneStandard Operating Procedures.
Responsible for the daily integrity and confidentiality of resident files.Ensure that documents and reporting systems are maintained, updated, and organized.May assist in periodic reporting requirements as requested.5. Risk Management
Ensure compliance of Risk Management items through the following of the Cornerstone Standard OperatingProcedures.
Reports timely any / all injuries, illnesses, property damage through the proper reporting channels and forms.React calmly and professionally in emergency, emotional and / or stressful situations.6. Facility Maintenance
Assist residents with reporting of maintenance needs.Document facility and maintenance needs and ensure timely completion. Ongoing monitoring of thephysical asset and identifying concerns with immediate supervisor.
Follow up on maintenance requests to promote resident communication and satisfaction.Requirements :
Consistently and fairly enforce community rules and regulations, Cornerstone Standard OperatingProcedures.
Comply with all Fair Housing Laws and Cornerstone policies and procedures.Promote a professional image by adhering to Cornerstone’s Dress Code Policy.Conduct displayed must be of a professional manner when communicating with employees, residents,prospective residents, clients, vendors, and guests while representing Cornerstone Residential.
Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).Perform any and all functions as directed by the supervisor, including special project assistance.Minimum Requirements :
Minimum 1 year of experience in a similar role, preferably within Residential Property Management.Experience in hospitality, retail, sales, or customer service will also be considered.
High School diploma or equivalency certificate required.Valid Driver's License, a good driving record, current motor vehicle insurance which meets Staterequirements.
Must be proficient in speaking, reading, and writing in English.Strong computer skills (MS Office, Google Apps, property management-related software, email, internet,social media).
Must be able to pass a background and drug screeningSkills Required :
Basic Computer SkillsCustomer ServiceGoogle DriveGoogle Mail (Gmail)Internet Use
