What are the responsibilities and job description for the Operations Manager position at Rainbow International Restoration of Dickinson?
- Life Insurance
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
About Us
Rainbow Restoration of Dickinson is not just a restoration company — we are a ministry in motion, serving those impacted by disasters with integrity, excellence, and compassion. Since 2017, our mission has been to restore what matters most through emergency response, structural drying, mold remediation, reconstruction, and contents restoration. We lead with faith, trust, and professionalism, serving as a guiding hand through the complexities of insurance claims and restoration needs.
Position Summary
We are seeking a transformational Operations Manager to lead our field operations and drive performance across all restoration divisions. This role is pivotal in shaping a trust-centered culture, holding the team accountable to company values, and ensuring execution aligns with our 2025 Business Plan. The Operations Manager will work closely with the CEO, Project Managers, and Technicians to enforce policy, improve efficiency, and steward the growth of people and processes alike.
This role requires servant leadership, a passion for operational excellence, and the maturity to balance people, policy, and performance.
Key Responsibilities
- Lead and oversee daily operations for all active jobs in mitigation, mold, repairs, and contents.
- Coach and develop Project Managers and Supervisors through real-time performance feedback and development plans.
- Monitor division-level KPIs, including COGS benchmarks, gross profit targets, job cycle times, and customer satisfaction scores.
- Maintain high standards of compliance with TPA programs (Alacrity, Contractor Connection, Lionsbridge, Allstate).
Ensure accountability to company SOPs, ethical conduct, and job documentation requirements (e.g., Dash/Fusion, DocuSketch, photo protocols). - Collaborate with Sales and Estimating to ensure timely job creation, dispatching, and customer communication.
- Support HR with onboarding, discipline enforcement, and leadership development initiatives.
- Serve as a key culture carrier — modeling our core values in every interaction.
- Integrity: Do what is right, not what is easy.
- Compassion: People over profit.
- Excellence: Serve with skill, speed, and precision.
- Faith: Guided by our belief in Jesus and our purpose as stewards.
- Growth: Pursue personal, professional, and spiritual growth daily.
Minimum 3–5 years of experience in operations leadership (restoration industry preferred).
- Proven experience managing teams, enforcing standards, and achieving performance outcomes.
- Strong familiarity with job management systems (e.g., Dash/Fusion, MICA, Xactimate).
- Deep understanding of restoration workflows — from water mitigation to structural repairs.
- Ability to lead with humility, accountability, and emotional intelligence.
Strong written and verbal communication skills. - Comfortable leading in a faith-forward work environment.
IICRC Certifications (WRT, ASD, AMRT)
- Experience working with third-party administrator (TPA) programs
- Familiarity with COGS management and gross profit tracking
Competitive salary based on experience and skillset
- Performance-based incentive plan aligned with division benchmarks
- Health, dental, and vision insurance
- Paid time off and holidays
- Company vehicle and phone
- Access to leadership development and Maxwell Team training resources
- The opportunity to lead and grow in a mission-driven company
Notice
Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
- Acknowledgement
I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.