Content Restoration Team Leader

Do you want to work in a leadership role with a team of colleagues that share your values of professionalism, quality, and customer service? Do you want to work with a company that is growing and successful, and has earned a stellar reputation for maintaining the company’s Mission, Vision, and Values? Do you want to work for a company that respects your ideas, encourages independent decision making, and rewards you when we all succeed together? Do you want to serve clients who look to you in their time of need and appreciate your efforts toward providing the best service possible? If you answer yes to these questions, we welcome you to consider Rainbow Restoration and the role of Production Team Leader on our Contents Pack Out and Restoration Team. Rainbow Restoration has provided exceptional disaster restoration services in Southeast Michigan for over 15 years. We care for our employees as much as we care for our clients, and we are excited that you are considering becoming a part of our Team.

Contents Division Production Team Leader role and responsibilities:

• Coordinate, manage, and participate in contents (personal property) recovery, pack out, restoration, and storage related to water and fire damage emergencies.
• Collaborate with other company production divisions on other restorative structure cleaning operations.
• Work with specialty vendors, management, and the client to successfully evaluate, document, and execute the contents restoration project to conclusion.
• Collaborate with the production team to complete the project with efficiency and expertise to the satisfaction of the client.
• Develop proficiency with industry related software and technology, such as Matterport 3-D imaging technology, content inventory tracking software, and job management software.
• Meet with clients, insurance adjusters, and other contractors to develop a successful strategy for effectively managing a client’s personal property.
• Manage and track project related equipment, supplies, consumables, logistics, personnel, and job paperwork to successfully complete the project.
• Perform inspections to develop a scope of work and report the findings to Rainbow management who will provide the support needed to successfully complete the project.
• Provide quality control for all aspects of the project and ensure all production personnel are accountable to Rainbow Restoration’s Mission, Vision, and Core Values.
• Operate company equipment and vehicles in a safe and courteous manner.
• Maintain company provided equipment responsibly.
• Obtain written contracts and other required customer agreements as required for the project.
• Maintain effective communication with clients and all parties involved throughout the project.
• Meet or exceed established targets for responding to and completing projects.
• Meet or exceed established targets for profitability on projects.
• Train and mentor fellow team members to ensure a fully informed, expert team is developed and engaged on projects to ensure a successful project and an exceptional customer experience.
  

Compensation and Benefits:

• The pay range for this position ranges from $20-$25/hr based on experience.
• Quarterly Production bonuses based on successfully meeting key performance indicators.
• 15 Paid Time Off days per year to start and 9 paid holidays.
• Medical, Dental, and Vision insurance.
• Individual Retirement Account plan with Company contributions.