What are the responsibilities and job description for the Field Service Technician position at Rainbow tech LLC?
This role involves traveling to different client sites to provide technical support, with paid travel time. You will troubleshoot, repair, and set up IT systems while delivering excellent customer service. Necessary tools will be provided—candidates must supply their own laptop. Punctuality, reliability, and eagerness to learn are essential. Experience with coax, DOCSIS, and POTS is preferred. Applicants must have a good driving record and be able to pass a background check and drug test.
Key Responsibilities:
- Travel to various client sites to provide on-site IT support (paid travel time).
- Troubleshoot and resolve hardware, software, and networking issues.
- Assist with installation, setup, and configuration of IT equipment.
- Document support activities, maintain records, and update tickets.
- Provide friendly, professional customer service while onsite.
Qualifications:
- Strong desire to learn and grow in IT support.
- Basic understanding of IT concepts, including hardware, software, and networking.
- Experience with coax, DOCSIS, and POTS is preferred.
- Must have a personal laptop for troubleshooting tasks.
- Ability to manage time effectively and be punctual to all client sites.
- Strong communication skills and a customer service mindset.
- High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A ) are a plus.
- Must pass a background check and drug test.
Preferred Skills:
- Familiarity with Windows and macOS operating systems.
- Experience with basic networking concepts (e.g., routers, switches).
- Previous experience in technical support is beneficial but not required.
Requirements:
- Valid driver’s license, reliable transportation, and a good driving record.
- Must be highly reliable, punctual, and able to work independently.
- Willingness to travel within the assigned region.
This is an excellent opportunity for someone looking to start part-time, gain hands-on experience in the field, and grow in a supportive, technology-driven environment.
Job Type: Part-time
Pay: $20.91 - $22.17 per hour
Expected hours: 20 – 30 per week
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Grenada, MS: Relocate before starting work (Required)
Willingness to travel:
- 100% (Required)
Work Location: On the road
Salary : $21 - $22
