Site Manager - Grayson Valley

Summary/Objective:

The Site Manager is responsible for overseeing all aspects of a single car wash location's operations, ensuring compliance with Standard Operating Procedures (SOPs), and maintaining the facility's cleanliness, safety, and functionality. This position requires strong leadership and operational management skills to drive customer satisfaction, maintain equipment, and effectively manage staff. The Site Manager has the authority to hire, train, and terminate staff in alignment with company policies to uphold the highest standards of service and performance at the location.

Essential Duties and Responsibilities:

• Leadership & People Management
• Staff Hiring & Offboarding:
• Oversee the hiring process, including conducting interviews, onboarding new employees, and offboarding staff as necessary, in coordination with HR and the Operations Manager.
• Team Training & Development:
• Ensure staff members are adequately trained per SOPs, focusing on customer service, safety, equipment usage, and sales techniques.
• Conduct ongoing training sessions and provide continuous coaching to promote team development and high performance.
• Performance Accountability:
• Regularly evaluate employee performance, providing feedback, corrective action, and maintaining performance logs as needed.
• Foster a professional and efficient work environment by ensuring adherence to company policies and holding team members accountable for their responsibilities.
• SOP Implementation & Operational Management
• Standard Operating Procedures (SOPs):
• Ensure strict adherence to all SOPs, covering customer service, safety protocols, and equipment usage standards.
• Day-to-Day Operations:
• Lead daily operational functions, referencing SOPs to ensure efficient shift coverage for roles such as XPT, Prep, and Lot Attendant.
• Facility Maintenance & Cleanliness
• Site Cleanliness & Upkeep:
• Maintain the cleanliness, orderliness, and presentation of the entire facility.
• Oversee regular cleaning tasks, including the wash tunnel, vacuums, office areas, restrooms, and storage rooms.
• Perform routine inspections and promptly address maintenance issues to avoid operational disruptions.
• Equipment Maintenance:
• Ensure all equipment is regularly inspected, cleaned, and serviced to prevent breakdowns.
• Submit facility maintenance requests as necessary to ensure timely repairs.
• Scheduling & Labor Management
• Staff Scheduling:
• Develop and manage weekly staff schedules to ensure adequate coverage during peak hours, while adhering to labor budgets.
• Adjust real-time staffing levels based on customer demand, optimizing labor costs.
• Labor Budget Management:
• Monitor and control labor expenses, maintaining operational efficiency within budget constraints.
• Inventory Management
• Inventory Ordering & Control:
• Manage inventory levels, including chemicals, cleaning supplies, and operational equipment.
• Conduct regular inventory audits to minimize waste, ensure accurate tracking, and prevent shortages.
• Order supplies as needed to sustain operations without interruption.
• Reporting & Communication
• Regular Check-ins:
• Conduct periodic check-ins with the Operations Manager to discuss performance, address operational concerns, and set weekly objectives.
• Problem-Solving & Leadership:
• Serve as the on-site leader, resolving issues related to staffing, customer service, or operational disruptions as they arise.

Qualifications:

• Proven experience in operations management or a similar role, preferably in a customer-focused, fast-paced environment.
• Demonstrated leadership ability and experience managing staff, including hiring and performance management.
• Strong organizational skills with the ability to multitask and prioritize.
• Knowledge of standard inventory practices and cost control measures.
• Basic technical knowledge for equipment maintenance is a plus.

Education and Experience:

· High school diploma or GED equivalent. Degree preferred.

· 4 years of management experience required; 6 years preferred.

· Minimum 3-years’ customer service experience (or equivalent).

· Experience in KPI (Key Performance Indicator) management preferred.

· Proficient computer skills (Word, Excel, PowerPoint).

· Car washing experience preferred but not required/essential.

Position Type and Expected Hours of Work:

· Weekend Hours

· Evening Hours

· Holidays

· 40 Hours / Week

Physical Requirements:

Typical physical competencies include but are not limited to remaining stationary, moving, ascending/descending, positioning self, reaching, simple grasping and fine manipulations, lifting/moving objects weighing between 5-100 pounds. This job also entails communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

Working EnvironmentThis position primarily operates outdoors, where the employee may encounter various weather conditions, including wet or humid environments, extreme temperatures, and exposure to dirt, dust, fumes, smoke, chemicals, and odors. The role may involve certain physical hazards, requiring adherence to basic safety procedures and the use of Personal Protective Equipment (PPE) as needed. Noise levels in the work environment are generally moderate but can occasionally be loud. The role also includes regular use of standard office equipment such as computers, phones, copiers, and filing systems.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Birmingham, AL 35235: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $55,000