Customer Account Coordinator

Description

SUMMARY

This position is responsible for developing good working relationships with existing internal and external customers and ensuring purchase orders get processed efficiently and accurately from contract award through closeout and archive of the purchase order.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following)

• Perform a variety of simple to complex sales order entry and order administration support activities for customer accounts.
• Manage customer contact via phone, email, or video conferencing, including receiving/answering questions about order status, product availability, account status and pricing.
• Consistently follow departmental procedures and workflow processes.
• Create and maintain special tracking and customer reports.
• Manage Purchase Orders through our ERP system from order entry to shipment of finished goods
• Ensure artwork meets regulatory standards, customer specifications and internal standards are maintained.
• Critical thinking to assist internal and external customers
• Liaison with customers on behalf of Raining Rose
• Ensure customer issues are dealt with care, urgency, and professionalism
• Decipher written communication, to ensure understanding of overall expectations are met
• Ability to multi-task and use judgment to ensure priorities are addressed
• Maintain professional technical knowledge with various systems and processes
• Recommend process improvements for increased efficiencies
• Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship, and Evolve)
• Firm understanding and compliance with company’s Good Manufacturing Practices and Safe Practices
• Regular attendance
• Other duties as assigned

Qualifications