What are the responsibilities and job description for the Call Center Manager position at Rainsoft Water Treatment?
Company Description
We are a 41 year old leader in our industry. We represent RainSoft water treatment and air purification products. We are a provider for Home Depot in DFW area.
Role Description
This is a full-time on-site role located in Grand Prairie, TX for a Call Center Manager. The Call Center Manager will be responsible for overseeing outbound residential customer operations, managing a team of call center representatives, , and utilizing analytical skills to improve performance.
Qualifications
- Customer Satisfaction and Communication skills
- Contact Center Management and Team Management skills
- Analytical Skills
- Experience in managing oitbound call center operations
- Strong leadership and problem-solving abilities
- Excellent organizational and time management skills
- Previous experience in the water treatment industry is a plus