What are the responsibilities and job description for the Customer Service Manager position at Rairdon Auto Group?
Job Details
CUSTOMER SERVICE MANAGER
Honda of Burien is looking for candidates for a Customer Service Manager role in our dealerships! This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company. This is a full-time Monday – Friday position. $21.00 per hour plus monthly tiered bonus income up to $2,500.00 if metrics are achieved.
Responsibilities
- Focused on everything that affects the Customer Experience
- Contact customers with open concerns within 15 minutes and resolves concerns within 1 hour
- Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits
- Set a high standard. Hold short daily meetings with General Manager to present top priorities
- Attend weekly department head meetings
- Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations
- Complete all follow up calls post sale and post service to clients. Follow up customer concern process and identify underlying causes of issues
- Check Social Media platforms throughout the day and respond to all customer messages
- Maintain list of employees who need to complete training and review with employee/managers
Qualifications
- Ability to handle multiple tasks
- Good social and interpersonal skills
- Strong record of positive Customer results
- Collaborative and eagerness to improve
- Attention to detail
Available Benefits
- Medical, Vision, & Dental Insurance
- Voluntary Short Term Disability Insurance
- Voluntary Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- 401k plan, subject to completion of the introductory period and other eligibility requirements
- All subject to eligibility requirements of the applicable benefit plan
Paid Time Off
- All employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law.
- Following 36 months of continuous service, full-time employees will earn an additional 40 hours of RAG PTO on each anniversary date. Following 120 months of continuous service, full-time employees will earn 80 hours of RAG PTO on each anniversary date.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications
Salary : $21
