What are the responsibilities and job description for the Customer Support Agent position at Raise Up, BAC Transportation, Alaska Medical Transportation?
Description
Job Summary :
The Customer Support Agent will provide customer service in person and on the phone, give product / service knowledge, schedule / confirm / collect reservations with a high level of accuracy and positivity, encourage safe work practices, and demonstrate commitment to our guiding BAC principles and policies.
Direct Supervisor :
CSA / Dispatch Department Manager
Qualifications :
To be considered for employment, you must possess the minimum qualifications for Customer Support Agent to include but not limited to :
- Minimum high school diploma or equivalent.
- Possess a sincere desire for delivering 1st-rate customer service
- Must be able to work within a 24 hour schedule to include weekends, evenings and holidays.
- Well-organized, detail-oriented and able to multi-task.
- This position will require long term sitting and use of hands and arms.
- Must have excellent verbal and written English communication skills.
Duties :
Average daily duties will include but are not limited to :
Skill requirements :
Must possess skills required to fulfill expected job duties including but not limited to :
Job Location & Shift Description :
Work is performed on location in a team environment at the BAC Transportation Headquarters in Anchorage, Alaska. All BAC Transportation vehicles and buildings are tobacco & smoke-free. Shifts are 8 hours, 40 hours per week and are scheduled within a 24 hour schedule to include weekends, evenings and holidays. Training may be outside normal work hours and expected for employment.
