Brand Operations Associate

About Raise

Raise is at the forefront of revolutionizing the entire Gift Card (GC) ecosystem by bringing it onto the blockchain. With a decade-long dedication to this vision, Raise is poised to launch a groundbreaking network that directly connects brands with their customers. By eliminating intermediaries and empowering consumers and brands alike, Raise is reshaping the landscape of consumer-brand interactions.

Raise operates as a fully remote company, fostering a dynamic and inclusive work environment. Historically, we've garnered support from prominent institutions such as PayPal, NEA, and Accel. Guiding our endeavors is a seasoned founder, who has returned to lead the charge, backed by a highly experienced executive team.

The potential of our endeavor is staggering. With over $1 trillion spent annually on gift cards, and with digital and international markets driving double-digit growth, the opportunity for transformative impact is immense. At Raise, we are not just building a network; we are shaping the future of consumer-brand relationships.

Join us on this journey as we redefine the dynamics of commerce, ushering in a new era of empowerment and connectivity in the digital age.

About the Position

Reporting to the Director of Business Development, the Brand Operations Associate is responsible for maintaining brand catalog accuracy, which is essential for ensuring the successful fulfillment of all Brand Partner gift cards. This role will work closely with the Brand Operations Manager to optimize brand management processes, document best practices, and troubleshoot processing and card-related issues. 

The Brand Operations Team plays a vital role in Raise’s success, serving as subject matter experts in promotion implementation, brand onboarding, and back-end configuration.  This position requires cross-functional collaboration with Sales, Marketing, Finance and Operations to coordinate and execute data validation, account balance oversight and replenishment planning, processing issue resolution, and other project-based initiatives. 

The ideal candidate should have a strong desire to learn all aspects of our operations and the interpersonal skills to collaborate effectively across diverse teams. Success in this role requires adaptability, a proactive mindset, and a strong sense of accountability.  We’re looking for someone who takes ownership, drives action, and delivers results.

Responsibilities

• Ensure brand catalog accuracy by promptly updating denominations, card images, marketing copy, and terms and conditions as updates are received. 
• Provide brand configuration and onboarding support to Brand Operations Manager.
• Maintain and audit internal resource-related documentation to ensure accuracy.
• Configure and implement promotional campaigns to align with marketing directives.
• Perform monthly reconciliation tasks to ensure accuracy and resolve discrepancies.
• Provide ongoing cross-functional support on project-based initiatives.
• Proactively troubleshoot processor and card issues with quick turnaround times.
• Conduct daily account balance oversight and provide replenishment recommendations as needed.
• Build and maintain Brand Operations SOP Guidebook by documenting team processes, procedures, and best practices.
• Contribute to the development of forward-thinking processes to support both the current operational environment and long-term objectives (3, 6, and 12 months ahead).

Skills & Qualifications

• Self-Discipline & Time Management – Ability to stay focused, meet deadlines, and structure the workday without direct supervision.
• Strong Communication Skills – Clear and professional written and verbal communication
• Proactive Problem-Solving – Ability to troubleshoot issues independently and take initiative when challenges arise.
• Tech Savviness – Familiarity with remote collaboration tools (e.g., Roam, Slack, Google Workspace, Microsoft Office, QuickSight reporting software).
• Adaptability & Flexibility – Ability to adjust to changing priorities and work effectively across different time zones.
• Accountability & Ownership – Taking responsibility for tasks and ensuring follow-through without constant oversight.
• Collaboration & Teamwork – Effectively working with colleagues, even when not in the same physical space.
• Organization & Documentation – Keeping track of tasks, maintaining records, and ensuring information is easily accessible.
• Bachelor’s degree, or higher, is preferred

Benefits

• Comprehensive benefits package including health, dental, vision, 401(K) plan, company paid short term and long-term disability, and life insurance
• Flexible Paid Time Off Policy
• Raise Gives Back paid time off for volunteering
• Paid parental leave
• Voluntary benefits, such as Pet Insurance and Identity Protection