What are the responsibilities and job description for the Call Center Representative - 157972 position at Raise?
We’re Hiring!
Raise is hiring for our key client in the Legal industry and is looking for an additional Call Center Representative for their team.
- Pay Rate: $19.00/hour on W2.
- Work Type: Onsite – Phoenix, AZ 85034
- Duration: 9-month contract (with possible extension)
- Bonus: Eligible to earn a $1000 bonus for February and $1000 bonus for March after completing all shifts.
Job Overview:
- The Company Systems Class Action business operates a call center to handle potential claimant inquires and claims.
- The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
- For Tactical Team members, they will be responsible to review agent phone notes daily for any corrections needed and approve check reissue requests to meet SLA requirements from clients.
Key Responsibilities:
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Qualifications:
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to detail.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write, and speak English.
- Ability to sit at a workstation for long periods of time.
- HS Diploma/GED.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
#HOTJOB
Job Type: Contract
Salary: $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work setting:
- Call center
- In-person
- Office
Work Location: In person
Salary : $19
