Job Description
Customer Service Supervisor
- Full-time, permanent position
- Pay Rate : $60k to $80k base bonus (TBD) benefits
- On-site – Memphis, TN
We at Raise are hiring for one of our key clients in the medical device industry. After establishing themselves as an industry leader, our client’s team is expanding to meet rising demand.
They’re looking for someone with leadership ability to make an impact at their organization. It’s a great chance to take on new projects, new teams, and make your mark on a growing business. If you’ve got the right mix of skills and industry experience, this could be the perfect role for you.
They’re hiring right now; if you’re interested, apply today for your chance to join a great place to work.
Our client takes pride in their people. When you join their team, you’ll find a workplace that facilitates challenge, achievement, and growth.
Responsibilities :
The Customer Service Supervisor will be responsible for supervising the Customer Service Department in order to ensure the profitable and efficient operation of the department as measured by a number of metrics that will be discussed with potential candidates. Examples of such metrics would include : reduced order errors, effective use of customer service personnel time in order to maximize processed orders and outbound customer contacts.The Customer Service Supervisor will need to interact closely with sales management, distribution, manufacturing planning and purchasing management, accounting and finance, and RA / QA management.Collaborate with sales and marketing management to review customer service department issues, procedures, and productivity and to ensure that company goals and initiatives are being met.Collaborate with planning and purchasing management to provide information on large orders, to give advance notice of potential inventory shortage issues, and to attain cost savings with suppliers.Qualifications :
Bachelor’s degree preferred, a minimum of 5 years’ experience in a supervisory role of customer service required.Proven work experience in leading a customer service dept., preferably in the medical device field.Excellent knowledge of management methods and techniques.Excellent interpersonal skills and leadership qualities.Strong communication skills.Advanced troubleshooting skills.Ability to multi-task.Strong analytical and problem-solving skills.Ability to learn and understand the regulatory environments in which a medical device company must operateAttention to detail
Salary : $60,000 - $80,000
