Job Description
Medical Laboratory Scientist (Technical Support Specialist)
- Full-time, permanent position
- Pay Rate : $62k to $80k - depending on location.
- Remote – Locations – New York City…Central New Jersey…New England…Sacramento, CA…Miami, FL
At Raise, we're hiring for a key client in the diagnostics industry. This global leader has over 80 years of experience and is fully committed to improving healthcare quality.
They’re looking for skilled technical professionals like you to help complete meaningful and impactful projects. This is a role where you can learn and grow alongside an experienced team. This is a customer-facing position which will provide a tremendous opportunity for upward mobility.
Our client takes pride in their people. When you join their team, you’ll find a workplace that facilitates challenge, achievement, and growth.
They’re hiring right now; if you’re interested, apply today for your chance to join a great place to work.
Responsibilities :
Demonstrates the highest level of product knowledge to support both internal and external customers.Completes method verification for all instrument purchase orders to ensure the system(s) are brought live in an efficient time period to meet the customer's expectations.Completes lot conversions as requested and verified by contract commitments for new reagents in an efficient time period to meet the customer's expectation.Works within the team to solve problems for internal and external customers including but not limited to : instruments, reagents and digital products.Provides support to Sales when performing live lectures, demonstrations or evaluations to ensure that the company is positioned to best meet the customer expectations to win the new contract or renew the existing one as requested.Maintains contact with the customers within assigned territory on a regular basis, but ensure that any travel to another territory the follow up is efficiently transitioned to the local teams. Utilizing CRM to record all customer activities in real time so that reports can be pulled at month end.Maintain CRM data so it is current, contacts should be reviewed each time you go into the account. Any changes to account name, address or instrumentation you must complete the proper paperwork and submit to Sales Admin.Provide to customers only the most current CLSI SOPs as developed by Training.Performs customer on-site evaluations / demonstrations / lectures as requested.Furnishes leads to the Sales Team upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments.Supplies appropriate telephone support.Works on special projects as assigned by management.Qualifications :
Bachelor's degree in related field from four-year college or university or equivalent required. MT(ASCP) Certification or equivalent strongly preferred.Minimum of five years’ experience as a medical technologist or similar roleCurrent driver's license is mandatory.More than 80% travel based on territory and company needs, including overnight stays and air travel.Bilingual in English and Spanish pr eferred.To perform this job successfully, an individual should be familiar with Excel and Windows Office Suite Applications.Ability to write and deliver effective and persuasive technical and non-technical presentations to senior management, sales and service staffs, and customer representatives.Ability to work with mathematical concepts such as fractions, percentages, bias, ratios and proportions to practical situations. Ability to apply clinical knowledge to data analysis.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to interpret an extensive variety of technical instructions. Ability to deal with non verbal symbolism (formulas, scientific equations, graphs, etc.).
Salary : $62,000 - $80,000
