Job Description
We’re Hiring!
Our key client is hiring and looking to add a Technical Support Analyst II to their team. Please check the description below and reach out to us for more details if you are interested.
Pay Rate : $46.42 / hour on W2
Work Type : Hybrid – Windsor, CT 06095
Work Schedule : 8 : 00 AM – 5 : 00 PM
Duration : 12-month contract (with possible extension)
Job Overview :
- Under general supervision, configures and installs moderately complex software for IT users’ desktops and mobile devices.
- Provides intermediate technical support (through Tier 2) for software and hardware of end-user computing.
- Provides troubleshooting to readily identify problems and / or technical issues and escalates to appropriate staff for resolution.
Key Responsibilities :
Processes more complex help desk tickets passed on from ITSC.Provides moderately complex functional support of applications, isolates issues and distributes tickets to the appropriate team for resolution.Isolates higher level issues by reproducing the incident, identifying invalid data within the database, and / or tracing transactions through infrastructure to identify failure point.Creates DB scripts to correct invalid data within the database.Facilitates the resolution of tickets passed on to any Tier 3 support group, working with external vendors as needed.Creates and updates Support and User Guides.Delivers post-development support (including client installations).Provides management ticket reports, Pareto Report, and various other.Contributes to creation and modification of system or application monitors.Qualifications :
Required : Bachelor’s degree in computer science, MIS, or similar area of study.Minimum of three years of previous experience required.An additional four years of related experience may substitute for the bachelor’s degree.Preferred : Bachelor’s Degree and three years of related experience.Help Desk Certification, A C.Other Knowledge, Skills or Abilities :
SQL queries and scripting.Document user, support and maintenance procedures.Document standardized communications to users and management.Customer service skills include conflict resolution.Effectively communicate with staff, management, end users, and other customers.Ability to conceptualize end user steps and processes to readily identify the issue / problem.Troubleshooting PC problems and issues.Problem solving and analytical skills.Trains less experienced end users and staff in resolving more complicated PC technical issues and processes.General knowledge of PC systems, hardware and software.Knowledge of Software functionality.Remedy Action Request System (Help Desk System).Hardware and software support of on-board computing systems.Knowledge of PC remote access functions and usage.Various databases, applications, and technologies including but not limited to : (add desired technologies, databases, and applications here…)Nice to Have Skill (Top 2) :
Familiarity with call centersAV experienceRaise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
USVM
Salary : $46
