What are the responsibilities and job description for the Ticket Resolution Team Member position at Raise?
Job Description
We’re Hiring!
Our key client is hiring and looking to add a Ticket Resolution Team Member to their team. Please check the description below and reach out to us for more details if you are interested.
Pay Rate : $30.00 / hour on W2
Work Type : Hybrid – In-Office Monday- Thursday | Remote Friday
Location : Phoenix, AZ 85027
Work Schedule : Monday – Friday | 6 : 00 am – 2 : 30 pm
Duration : 2-month contract (with possible extension)
Key Responsibilities :
- Ensures all ticket information is accurate, complete, and properly documented.
- Identifies discrepancies or incomplete tickets and takes corrective action.
- Communicate clearly with internal teams to resolve issues or clarify ticket details.
- Documents ticket updates and statuses effectively.
- Collaborates with other departments or teams to ensure timely ticket closure and effective resolution of issues.
- Takes full ownership of the ticket closure process, ensuring all steps are completed and issues are resolved before closing.
- Provides feedback and support to team members to improve processes.
Qualifications :
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
USVM
Salary : $30
