What are the responsibilities and job description for the Area Leader of Facilities position at Raising Cane's?
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.
Your Role at Raising Cane’s:
The Area Leader of Facilities is responsible for the planning, organization, execution, and communication regarding service-related issues. This role is tasked with leading in their areas and serving as a conduit for both the RSO and facilities program. The Area Leader of Facilities is responsible for handling all aspects of field management.
Your Impact and Responsibilities:
• Manages all Business Unit (BU) area facilities related support, local strategy, and execution including managing service providers to ensure quality, maintain brand standards and maximize life of company assets
• Acts as the first point of escalation for field facilities emergencies and opportunities and provides emergency support 24/7/365
• Leads the facilities strategic plan implementation and communication
• Partners with cross-functional department initiatives and support
• Provides continuous improvement ideas and implements appropriately, participates on the change management process, and may conduct initiative research
• Continually provides coaching to all Crewmembers
• Supports all service-related opportunities, manage work order flow, and operations requests
• Conducts site assessments (physical and virtual) to ensure properties are maintained to Raising Cane’s expectations
• Participates in new restaurant turnover and 11-month warranty walk-throughs
• Responds appropriately to customer queries and escalate as needed
• Develops a network of quality service providers, executes contracts, and assigns to CMMS
• Analyzes service provider scorecards, benchmark performance data, and assess program success
• Prepares Requests for Proposal (RFP) packages for projects
• Prepares job/task specific Scopes of Work (SOW)
• Reviews proposals and invoices to ensure overall value
• Inspects quality of service to ensure it meets brand integrity
• Conducts property and equipment assessments
• Identifies current and future capital needs
• Partners with BU team to develop project needs, seeks service providers, develops scope, compares bids and obtains approval
• Places and tracks equipment orders
• Manages building repairs, improvements, equipment installation, and startup
• Manages workorder flow to ensure effective completion to Raising Cane’s expectations
• Reviews quality, work order performance, and status reports
• Analyzes labor rates, cost of PM services, and competitive bid processes
• Completes expense reports and other administrative responsibilities
Requirements for Success:
• 3-5 years of facilities management experience within the restaurant/retail/c-store/grocery industries
• Knowledge and experience with the following: HVAC/mechanical, refrigeration, plumbing, electrical, general maintenance contracting, kitchen equipment, soda and Co2 systems
• Proficient in use of a CMMS data base
• Blueprint reading experience a plus
• Able to work remotely and travel 50% or sometimes more depending on construction activities
• Microsoft proficient with a focus on Word, Excel, Microsoft Project, and PowerPoint.
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to evaluate work completed to measure effectiveness
• Able to successfully function during times of uncertainty and changing priorities
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