What are the responsibilities and job description for the Crew Relations Leader position at Raising Cane's?
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.
Your Role at Raising Cane’s:
The Crew Relations Leader is responsible for partnering with our restaurants and leaders to provide support, which includes conducting comprehensive, end-to-end investigative support for crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role is a dedicated resource that focuses on conducting fair, unbiased, and consistent investigations and providing support for performance management.
Your Impact and Responsibilities:
- Promptly and objectively investigates highly sensitive crewmember issues, concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the company’s policies, procedures, and standards, including:
- Manages the end-to-end investigation process
- Manages assigned casework in an orderly, timely manner
- Maintains and tracks all matters in a centralized database following documentation, reporting, and confidentiality standards
- Documents investigations accurately, thoroughly, and in a clear, organized manner
- Analyzes data from various internal systems as appropriate
- Brings investigations to timely resolution
- Exercises sound judgment and escalates matters to the appropriate parties
- Supports crisis situations in partnership with the appropriate internal teams
- Analyzes aggregate casework data to identify systemic issue trends and makes recommendations in partnership with internal teams for review
- Supports responding to claims and charges from regulatory and/or administrative agencies
- Supports performance management of crew (e.g., coaching, feedback on areas of opportunity, and redirectives)
Requirements for Success:
- 3 years of human resources or employment compliance experience in providing crew relations investigation support to a large-scale, growth-oriented restaurant, customer, or retail organization
- Able to handle highly confidential information and maintain strict confidentiality in a time-sensitive manner
- Exceptional people and interpersonal skills
- Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
- Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills
- Able to work effectively and efficiently both independently and collaboratively
- Advanced in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word
- Bachelor’s degree or equivalent experience
- SHRM certification, PHR or SPHR, preferred
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