Customer Relations Representative I

Company Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.    

Job Description

Your Role at Raising Cane’s:

The Customer Relations Representative I is responsible for receiving and responding to customer communications involving general inquiries and customer recovery needs in a caring, genuine, and authentic way. This role is responsible for ensuring a positive customer experience outside of the restaurant, including reception phone calls.

Your Impact and Responsibilities:

• Receives the high volume of incoming customer communications and responds in a timely manner and ensures satisfactory resolution and completion of each communication per Raising Cane’s standards, policies, and procedures
• Logs contacts accurately, routes to the appropriate channel, follows up and ensures full resolution
• Supports the collection of data, and creation of reports, materials, and presentations to support departmental needs

Qualifications

Requirements for Success:

• Experience in a high-volume customer service capacity (QSR/fast casual restaurant or retail preferred)
• 2 years of customer relations or contact center experience with proven success record, or 2 years as an hourly restaurant manager at Raising Cane’s
• Able to consistently engage with customers in a professional and empathetic manner and communicate calmly and confidently with customers and internal partners
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and energetic with advanced skills in listening, written, and verbal communication
• Able to comprehend and record communication details completely and accurately
• Able to work effectively and efficiently both independently and collaboratively
• Able to work a full-time varied schedule, including days, nights and weekends at the Restaurant Support Office in Plano, TX
• Bilingual preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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