What are the responsibilities and job description for the Inside Sales Representative/Customer Service position at Raitz Enterprises, LLC?
Job Title: Inside Sales/Customer Service Representative
Company: Raitz Enterprises, LLC
Location: Stephenville, TX
Job Type: Full-Time (Monday – Friday, Occasional Saturdays)
Pay: Based on Experience
About Us:
Raitz Enterprises, LLC is one of Stephenville's largest producers of construction aggregates and a major producer of aggregate-based construction materials used in ready-mixed concrete. We pride ourselves on creating a family-based culture where job growth and career development can lead to internal career advancements. We are currently looking for a Customer Service Representative to join our team.
Job Overview:
The Inside Sales/Customer Service Representative is responsible for providing exceptional service to our valued customers. This is a full-time position that requires attention to detail, the ability to work under pressure, and strong communication skills. The ideal candidate must be reliable, composed in high-stress situations, and have integrity.
Key Responsibilities:
Skills:
- Communicate effectively with supervisors and peers via phone, email, or in person
- Process information accurately and resolve complaints in a timely manner
- Perform administrative duties, including calculating payments and material quantities
- Actively listen and apply critical thinking to solve customer issues
Customer Relations:
- Communicate with customers to provide information about products/services, take orders, and handle account cancellations when necessary
- Maintain records of customer interactions and transactions
- Calculate charges for services requested, collect payments, or arrange for billing
- Ensure that appropriate changes are made to resolve customer issues
- Share product and service knowledge with customers and patrons
- Manage the phone system and voicemail for all companies
- Update company website, QuickBooks, price sheet, and office display TVs with current product information
- Assist in maintaining the cleanliness of the office
Technology Skills:
- Multi-line phone system
- Microsoft Office Suite
- Google Email and Maps
- QuickBooks
- Wix Messenger
Public Relations:
- Work as a team to organize and participate in PR events in the community
- Assist with event planning and execution, including parades, local kids’ events, and community activities
- Set up, participate in, and take down our event trailer during events
Requirements:
- Must be able to pass a background check and drug screening
- Strong communication and customer service skills
- Ability to stay composed under pressure
- High attention to detail and organizational skills
- Strong work ethic and reliability
- Must be available to work occasional Saturdays
Why Join Us:
- Competitive pay based on experience
- Opportunity for career growth within a family-oriented company
- A dynamic, fast-paced work environment
- Participate in community engagement and public relations events
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $17
