What are the responsibilities and job description for the Account Specialist - CONTRACT position at Rakuten Group, Inc.?
Job Description :
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
The Account Specialist - CONTRACT is responsible for timely and satisfactory execution of client digital marketing programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising's revenue goals. This is a strong partnership role working closely with Account Managers and Clients to provide the utmost level of service.
In this role, you will gain experience managing client accounts to implement marketing strategies across multiple verticals including travel, finance, business to business, and tech.
Responsibilities :
- Manage communication and act as liaison between publishers, advertisers, account managers, and clients
- Update client promotions, creative and communications as necessary
- Audit creative and placements as mandated by account team / client
- Monitor client support email / calls and respond or route inquiries appropriately
- Ensure client issues are resolved in a timely manner
- Review partnered affiliate websites to identify optimization opportunities
- Monitor projects to ensure deadlines are met
- Prepare and run performance reports
- Create prospect lists using reports and independent research
- Attend client visits to review top-line program performance and marketing strategy
- Develop strategic plans to meet and exceed client goals
Qualifications :
Minimum Requirements :
At the time of posting, Rakuten expects the hourly rate for this role will be between $30.00 - 40.00 / hr. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professiona l - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
Salary : $30 - $40
