Sr. Manager, Business Operations

Job Description :

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Find out if this opportunity is a good fit by reading all of the information that follows below.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals, and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

SUMMARY :

Rakuten Rewards is searching for a Senior Business Operations Manager to join its growing Operations team. We are a “get things done” group focused on organizational efficiency and creating systems that enable our employees to work more effectively. This role will help local teams and the larger business improve process and tooling, with an eye toward better efficiency and information access for all. The ideal candidate comes with a drive to crack open tough problems and will bring a creative mind to tackling new challenges as they arise in the business. This person will know when a problem needs a simple solution or a complex one and doesn’t believe in one-size-fits-all. The candidate will be able to influence beyond reporting lines and along all levels of the organization. Most importantly, this person will demonstrate initiative and be dedicated to helping their colleagues work better.

KEY RESPONSIBILITIES

• Drive process improvement across the organization through collaborative evaluation, solutioning, and advocacy.
• Identify inefficiencies and risk across teams and make recommendations for remediation.
• Evaluate and manage usage and efficacy of select enterprise tools, including making recommendations based on current market offerings.
• Develop engagement strategy to drive thorough adoption of enterprise programs and tools.
• Liaise with IT team on preparation and roll out of new tools, processes, and policies.
• Manage sales org alignment with compliance requirements and execute compliance controls.
• Manage additional cross-functional projects as determined by business need.

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success :

Always improve, Always Advance - Only be satisfied with complete success - Kaizen.

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best.

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory.

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile.

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $99,306.00 - $171,612.00 annually

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Salary : $99,306 - $171,612