What are the responsibilities and job description for the Sr. Product Manager, Onboarding position at Rakuten Rewards?
Job Description :
LOCATION : This role is also eligible for hire in our San Francisco, CA office.
Rakuten Rewards empowers millions of users to shop with confidence by saving money and earning Cash Back on everyday purchases. As a key player on our Growth team, you will report to the Sr. Director of Product and be responsible for delivering stellar, industry-first features that enhance our onboarding experiences.
ABOUT THIS ROLE
We are seeking a seasoned Senior Product Manager who is continuously adapting and excited to work on products that affect millions of people every day. As Senior Product Manager for Onboarding, you will help define and lead initiatives to drive Rakuten Rewards product growth and adoption. You will set the agenda, drive innovation, and execute strategies to refine and enhance our proven value propositions. This will include designing and optimizing the onboarding flow to ensure new users quickly find value, and driving initiatives that encourage feature adoption and increase engagement.
You will work cross-functionally to guide products from conception to launch, seamlessly connecting the technical and business worlds. Your ability to break down complex problems into actionable steps will be crucial in driving product development and innovation. You will collaborate with executive leadership and across teams such as marketing, customer success, data, and engineering to lead a growth-focused roadmap that balances experimentation with impactful product improvements.
KEY RESPONSIBILITIES
- Strategy and Vision : Partner with Engineering and Design leads to develop and execute Growth strategy that focuses on user acquisition, conversion and product adoption of Rakuten Rewards.
- Embrace the growth-hacker mindset : Form and validate data-driven hypotheses for engagement of sign-up and onboarding experiences.
- Cross Functional Prioritization : Build effective relationships with key partners in our Marketing team and collaborate closely with them on roadmap prioritization.
- Data-Driven Decision Making : Identify, define, and track key metrics to measure the success of launched products and create a feedback loop integrating qualitative and quantitative data for assessment of future opportunities and to drive continuous improvement.
- Product Optimization : Continually optimize onboarding experiences, user flows, and in-product messaging to improve user retention, reduce churn, and increase product adoption.
- Member Research : Drive customer research, behavioral research, and A / B testing to deepen understanding of trends and user behavior.
- Market Trends : Engage with market trends and conduct ongoing evaluations of comparable product offerings, identifying opportunities for refining the product strategy and improving the customer experience.
- Stakeholder Communication : Communicate effectively with stakeholders at all levels, ensuring alignment and transparency throughout the product development process.
KEY REQUIREMENTS
QUALIFICATIONS
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $105,435.00 - $179,740.00 annually
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Salary : $105,435 - $179,740
