Contract Compliance Officer

About Us:

Welcome aboard the Raleigh-Durham Airport Authority team, where our work environment resembles a well-oiled aviation crew. As operators of the Raleigh-Durham International Airport, we connect central and eastern North Carolina to people and places that matter the most, serving 14.5 million passengers in 2023 and supporting over 85,000 local and regional jobs with a $17 billion annual economic impact. Here, accountability and collaboration are our navigational beacons, guiding us through every task with precision and teamwork. Picture yourself as a vital member of our crew, each role crucial to ensuring smooth operations and safe passage for all. Like a pre-flight checklist, we take workplace safety seriously, conducting thorough pre-hire drug, background, and fingerprint checks to ensure a secure environment for every team member. Whether you're stationed indoors, orchestrating behind the scenes, or outdoors, feeling the rush of the runway, you'll find a supportive atmosphere where your contributions make a real difference. We are committed to delivering excellent airport services, state-of-the-art facilities, and unparalleled customer service, earning a Top Five ranking in passenger satisfaction among large North American Airports in a 2023 J.D. Power survey. At RDU, we believe in investing in our people with a comprehensive benefits package for full-time positions, including professional growth and development opportunities. Join us in this high-flying adventure where accountability, collaboration, and safety are the wings that propel us toward success—watch your career soar with RDU!

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand’s standards. Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role:

Ready to help keep our airport operations flying smoothly? As a Contract Compliance Officer, you’ll play a critical role in ensuring our facility maintenance contractors remain on course, meeting every checkpoint outlined in their service agreements. Your mission? Ensure the highest level of service for passengers, tenants, and employees by keeping a sharp eye on contract performance and quality expectations. If you’re ready to land a role where your detail-oriented mindset and relationship-building skills will make a difference, we’re ready to welcome you aboard. Let’s take this journey together! Standard hours for this role are 7:00 am - 3:00 Monday - Friday, occasional work outside of these hours, including evenings and weekend, will be required. 

Compensation:

• Maximum – Based on experience
• Minimum - $58,026.92

What You’ll Do:

• Ensures contractor compliance with the standards and technical requirements of airport service agreements, examples of contracts include, but are not limited to janitorial services, landscaping services, pest control services, interior plantscape services, solid waste services, elevator/escalator maintenance and repair, baggage handling system and passenger boarding bridge maintenance and repair.   
• Performs frequent inspections (daily or weekly) of outsourced services and initiates corrective action to resolve deficiencies.
• Meets with service providers on a regular basis to review progress and discuss problems/issues.
• Update and follow the Contract Management Plan (CMP) to ensure all deliverables are achieve and customers are experiencing world-class airport services.
• Ensures contractor compliance with Airport rules and regulations, governmental policies, and general safety procedures.
• Responds to and investigates customer complaints regarding outsourced services.
• Collaborates and communicates with tenants, governmental agencies, and Authority business units regarding issues that may impact normal operations.
• Reviews invoices for accuracy and processes them for payment

*A detailed job description will be provided during the recruitment screening process.

 What You Need:

 Education:

 Required: 

• Associate's Degree in Construction, Building Systems Technology, Business or other applicable field or related trade or equivalent related experience

 Preferred: 

• Bachelor’s Degree in Construction, Building Systems, Business Administration or other applicable field or related trade

Experience:

 Required:

 3 years of experience in contract management

 Preferred:

 5 years of experience in contract management

 Licenses or Certifications:

 Required:

 Valid NC Driver’s License

Location: 

 On-site RDU Airport Campus

Salary : $17