Telecommunicator

Learn more about what it’s like to be a member of Team RDU!

Are you ready to join an exciting, growing, and well-established organization that honors leadership, integrity, teamwork, excellence, and respect, rewards achievements, and fosters career growth? If so, RDU Airport Authority, a medium-sized airport, could be your next and best career move. Our organization offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. Take the next step and see what RDU is all about!

The Telecommunicator position plays a key role in the operations in and around the terminal and airport campus. The Telecommunicator coordinates routine and emergency responses to commercial, general aviation, cargo aircraft, medical, fire, police, maintenance, and operations situations in and around the terminal and airport campus on assigned shifts on a 24/7 basis. This position works alongside a team of skilled Telecommunicators reporting to the Telecommunications Supervisor.

GENERAL SUMMARY

The Telecommunicator coordinates routine and emergency responses to commercial, general aviation, cargo aircraft, medical, fire, police, maintenance, and operations situations in and around the terminal and airport campus on assigned shifts on a 24/7 basis. This position works alongside a team of skilled Telecommunicators reporting to the Telecommunications Supervisor.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides efficient response to emergency and non-emergency calls for assistance concerning crimes, fires, rescue needs, FAA flight information, maintenance, parking services, or other general information.
• Effectively prioritizes and documents calls for service to include location, jurisdiction, action, and agency to dispatch.
• Operates an 800 MHz radio system to contact Law Enforcement, Emergency Services, Fire, Airport Operations, Traffic Control, Information Services, Maintenance, FAA, Parking, and other units; provides information about the situation in real-time and dispatches appropriate personnel.
• Operates a computer-aided dispatch system (CAD) to receive, review, and prioritize emergency and non-emergency calls and requests for assistance from airport employees, tenants, passengers, and government agencies, including public and private entities. Takes appropriate action based on established policies and procedures.
• Responds to requests from Law Enforcement regarding, but not limited to vehicle registrations, driver license statuses, criminal histories, outstanding warrants.
• Operates terminal paging system to communicate with the traveling public.
• Maintains communication logs and reports.
• Monitors public assistance telephones; assists with the location of vehicles and assists with security concerns.
• Monitors alarm monitoring systems and Closes Circuit Television (CCTV) system
• Performs additional related work as required.

QUALIFICATIONS

Education:

Required:

• High school diploma or equivalent

Preferred:

• Some college preferred.

Experience:

Required:

• 6 months of experience in dispatching, call center, or other related experience, or educational equivalent.

Preferred:

• 2 years of dispatching experience with a 911 or Emergency Call Center
• Airport or Airline experience

Licenses or Certifications:

Required:

• Valid NC Driver’s License

• Division of Criminal Information (DCI) Certification preferred or willing to obtain certification within 6 months after hire.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Electronic radio and telecommunication systems
• Functions, practices and procedures of police, fire, traffic, security, maintenance, parking, and airport operations
• FAA and FCC regulations
• English grammar, spelling, punctuation

Skilled in:

• Analytics and problem-solving
• Attention to detail.
• Customer service
• Handling difficult situations with tact and diplomacy
• Organization and strategic development

Ability to:

• Read, write, understand, and speak English fluently.
• Work effectively in a team environment
• Work independently as needed.
• Handle difficult situations with tact and diplomacy.

WORKING ENVIRONMENT / CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed indoors in environmentally controlled conditions. May on regularly be exposed to loud sounds and distracting noise levels, such as from office equipment or overhead aircraft.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently, and/or constantly to move objects.

RDU Benefits

At RDU, you’re not just a blip on the radar. We appreciate you and care about your health, happiness, and future. Here’s a snapshot of our awesome benefits!

• Work-Life Harmony
  • Paid Vacation Leave
  • Paid Sick Leave
  • 11 Paid Holidays
  • Flexible Holiday Options
• Health and Wellness
  • Comprehensive Wellness Program
  • On-site Fitness Classes & Employee Fitness Center Access
  • Health Savings Account (HSA) – with matching employer contributions
  • Flexible Spending Accounts – medical and dependent care options
  • Opportunities for employer-paid or discounted insurance plans
• Financial Wellness
  • Tuition assistance and career development
  • Shift Differential pay
  • 401(k) plan, Traditional and Roth options – with matching employer contributions
  • 457(b) plan, Traditional and Roth options
  • NC Pension Retirement Plan
  • Employee Discounts – cell phone service plans, RDU Airport Terminal stores, and restaurants

Hiring Range: 

Based on qualifications, experience and education