What are the responsibilities and job description for the Medical Staff Office Manager position at Raleigh General Hospital?
Raleigh General Hospital
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Raleigh General Hospital is a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.
Where We Are:
Beckley is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, Beckley is an outdoor playground with something for all tastes.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Educational assistance and tuition assistance for qualified applicants
- Professional development opportunities and CE assistance
- And much more….
The Manager-Medical Staff Office is responsible for managing the daily operations and governance functions of the Local MSO by serving as a point of contact for medical staff members, facilitating the medical staff privileging approval process, and supporting regulatory readiness while ensuring compliance with regulatory requirements.
ESSENTIAL FUNCTIONS
Reviews and prepares credentialing/privileging files
Schedules, coordinates, prepares agenda, takes minutes, and provides follow up for Medical Staff Committee meetings.
Prepares summary reports of credentialing/privileging recommendations.
Coordinates end-of-committee/governing board privileging processes, ensuring notification of appropriate parties and appointment/privilege database updates.
Assists in coordination, tracking and monitoring of OPPE/FPPE processes ensuring compliance with medical staff and regulatory requirements.
Facilitates flow/tracking of information from various committees/clinical service meetings through appropriate approval processes.
Drives key performance indicators include quality/accuracy of credentialing/privileging files sent to committee(s)/governing board and timeliness of completion of end-of committee/governing board procedures.
Completes mandatory annual education requirements.
Maintains compliance with regulatory requirements, including all state, TJC, and Federal regulations in their area of practice.
Performs activities requested by the Medical Staff and Administration as well as fulfills leadership responsibilities.
Maintains and updates on-call schedules and list of on call providers.
Schedules and facilitates new and ongoing provider orientation.
Facilitates Focused Professional Practice Evaluation (FPPE), and Ongoing Professional Practice Evaluation (OPPE) and ensures completion of all necessary documents and records.
Maintains bylaws and facilitates updates.
Ensures department stays focused on their important role in the continuum of care.
Creates and fosters an environment that encourages professional growth.
Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
Maintains regular and reliable attendance.
Initiate timely appointment, reappointment, and clinical privileging of Medical Staff and Advanced Practice Providers (APPs)
Coordinates administrative support services
Addresses the various aspects of complaints and insures appropriate level of intervention
Interface professionally with leaders and administrators on all levels of the organization
Conduct timely issue follow-up and resolution for physicians, offices, and administration
Maintain a high level of professionalism and dress to act the part every day
Manages deadlines around all expectations and deliverables
Follows the Corporate Compliance Program and maintains strict confidentiality
Participates and supports the continuous Quality Improvement process and provides optimum customer service
Updates and maintains Orientation Manual and Pocket Guide.
Trains and supervises new staff assigned to department
Performs other duties as assigned.
JOB REQUIREMENTS
Minimum Education
Associate's degree required.
Bachelor’s degree in Health Administration or Business Administration preferred.
Required Skills
Mathematical Skills
Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Computer Skills
Technical Computer Skills - Demonstrate use of intermediate computer operations (basic programming, relational databases, and operating systems) and intermediate software packages.
Communication
Complex Communication - Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations. Can motivate and persuade others.
Decision Making
Department Specific Impact - Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.
Nature of Problems
Varied Business Problems - Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.
Independent Judgment
Functional Independent Judgment - Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others.
Planning/Organization
Project Management - Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.
EEOC Statement:
Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
