What are the responsibilities and job description for the Patient Navigator position at Raleigh General Hospital?
Raleigh General Hospital
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Raleigh General Hospital is a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.
Where We Are:
Beckley is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, Beckley is an outdoor playground with something for all tastes.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Educational assistance and tuition assistance for qualified applicants
- Professional development opportunities and CE assistance
- And much more…
JOB SUMMARY
The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the Wound CareCenter.
Reports to: Wound Care Director
ESSENTIAL FUNCTIONS
Coordinates with Center leadership to maximize daily patient census.
Actively participates in staff meetings to support key functions within the Center.
Greets patients and other visitors, answers and routes calls to appropriate staff.
Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
Collects and enters patient charges in databases.
Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then
transmits to providers.
Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
Coordinates/schedules ancillary testing with other hospital departments.
Arranges for patient transportation as needed.
Maintains office equipment and supplies as needed, and medical supplies as directed.
Performs other duties as required
JOB REQUIREMENTS
Minimum Education
High school diploma or equivalent required
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Good customer, interpersonal and communication skills, both orally and in writing
- Organization and time-management skills
- Ability to type 60 words per minute (wpm)
- Basic math skills
- Attention to details
- Ability to maintain confidentiality
- Ability to work in fast paced environment and to work on multiple projects at the same time
- Ability to work with others and in a team environment
Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred
EEOC Statement:
Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
