PATIENT ACCOUNT REP

Description

For more than 45 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.  

We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a Patient Account Rep to join our group.  

Does this sound like a fit? Check out the details! 

Please note this is for part time, average 2 days a month. Could progress to more hours down the road at a different location. 

The Patient Account Representative I is responsible for reviewing all patient correspondence, returning patient phone calls in a professional and timely manner. Performs functions critical to managing self-pay, insurance, and divisional credit balance accounts per departmental and company policy.

We Offer Our Valued Employees:

• Group Health, Dental, and Vision 
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with matching
• Company provided Short-Term and Long-Term Disability 

• Company provided Life Insurance 

• Competitive Salaries
• Annual Employee Appreciation Events

On an average day, you will: 

• Handle all patient correspondence, phone calls in a professional and courteous manner. All phone calls must be returned in 48 hours.
• Set patients up on an acceptable payment plan.
• Review credit balance accounts for possible overpayments or erroneous adjustments on daily basis. Transferring patient credits to open vouchers prior to processing patient refund requests in a timely and accurate manner.
• Process all patient and insurance in a timely manner.
• Critical thinking/research claim issues and file appeals as needed.
• Process adjustments / write offs per department policy and provide supporting documentation with the appropriate notes.
• Maintains strict confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Maintain the security of protected health information (PHI); including what PHI access is allowed and the reason for access to PHI.

To qualify for this job, you must have: 

• High school diploma or equivalent.
• CPC certification a PLUS
• 5 years of experience in physician billing/insurance follow up
• Proficient with ICD 10, CPT
• Excellent communication skills (written and verbal)
• Data entry skills.
• Experience with Allscripts PM/EHR and MS Excel are preferred

Physical requirements and work environment:

• Sitting for approximately 90% percent of the day.
• Periods of walking, standing, bending, lifting, and reaching. 
• Manual dexterity using a calculator or keyboard.
• Fine motor skills.
• Visual acuity.

EEO Statement: 

Raleigh Medical Group is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law. 

Qualifications