PATIENT SERVICE REPRESENTATIVE

Description

For more than 45 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.

We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a Patient Service Rep to join our group in Raleigh.

Does this sound like a fit? Check out the details!

The Patient Service Rep position is needed to performs necessary activities to accommodate timely, efficient, and courteous patient flow in the office. The individual will be responsible for maintaining the security and privacy of PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations, and Raleigh Medical Group, PA policies on use and disclosure of PHI.

We Offer Our Valued Employees:

• Group Health, Dental, and Vision
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with matching
• Company provided Short-Term and Long-Term Disability
• Company provided Life Insurance
• Competitive Salaries
• Annual Employee Appreciation Events

On an average day, you will:

• Answer and direct telephone calls from the physician/pharmacy telephone line, taking messages or paging the requested party as appropriate.
• Greet and welcome patients/visitors and vendors, determine their needs and direct them accordingly.
• Verify patient demographics and update patient demographics when necessary assuring accuracy and completeness.
• Acknowledge patient appointments in the Phreesia system.
• Schedule, cancel and reschedule appointments as appropriate with accuracy and completeness. Enter appointment recall information in the PM system for patients declining to schedule a follow-up appointment as noted by the physician.
• Collect co-payments and balances due from patients at time of service in accordance with the financial policy of the Practice when required.
• Notify the appropriate Patient Account Representative if the patient has billing issues per protocol.
• Enter all payments collected in the Phreesia system. Provide patients a receipt for all payments collected.
• Enter the Phreesia icon information provided by the patient into PM.
• Obtain insurance eligibility information via the Phreesia system as required.
• Reconcile all payments received and posted at end of day when appropriate. Secure all payments collected in designated location.
• Attend departmental and practice/team meetings.
• Participate in interdisciplinary customer service training.
• Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
• Additional duties may be assigned as needed.

To qualify for this job you must have:

• High school diploma or equivalent.
• One year of medical office experience and EHR experience
• Speak clearly and concisely in person and on the phone.
• Maintain confidentiality of sensitive information.
• Report to work at the scheduled time and seldom be absent from work.
• Be depended upon to complete work in a timely, accurate, and thorough manner.
• Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
• Exhibit a professional manner in dealing with others and work to maintain constructive

EEO Statement:

Raleigh Medical Group is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law

Qualifications