What are the responsibilities and job description for the Customer Service position at RallyByTheBeach?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to analyze customer needs while maintaining a positive attitude. Bilingual candidates are highly encouraged to apply, as we value diverse communication skills.
Responsibilities
- Handle calls with professionalism and courtesy.
- Respond to customer inquiries via phone, email, or chat in a timely manner.
- Analyze customer issues and provide effective solutions to enhance their experience.
- Communicate clearly and effectively with customers to understand their needs.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Assist in sales efforts by promoting products and services when appropriate.
- Ensure compliance with company policies and procedures while delivering outstanding service.
- rental, sales
- check in check out the golf carts
- cleaning/ washing and detailing golf carts as needed,
- instruct customers to operate the golf carts, answer all of the questions in regard with golf carts
- answering the phone,
- schedule booking golf carts,
- complete all the requirements to fill up the paper works for customers
Qualifications
- Previous experience in a customer service/ sales is preferred.
- Ability to analyze situations quickly and make informed decisions.
- Excellent interpersonal skills with a focus on customer satisfaction.
- A positive attitude, adaptability, and willingness to learn are essential traits for success in this role.
Job Types: Full-time, Part-time, Temporary, Seasonal
Pay: $14.00 - $18.00 per hour
Expected hours: 15 – 50 per week
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14 - $18