What are the responsibilities and job description for the IT Technician position at Ram Electronic Industries, Inc?
Overview
In the IT technician role, you are expected to be an expert in multiple computer systems and programs. Common tasks may include setting up new computer systems, installing software, hardware, and operating systems, assisting, diagnosing, and troubleshooting technical issues with computers or office equipment, and updating and maintaining the company website. Success in this role will be demonstrated by effectively and promptly solving technical issues so that normal business operations remain uninterrupted.
Responsibilities
IT Technician Job Responsibilities and Duties:
- Assists employees with technology issues
- Report network interruptions and server outages. Coordinate with vendors and service providers to resolve connectivity challenges promptly
- Troubleshoot and resolve hardware, software, and network issues in a timely manner. Proactively provide monthly pc/laptop maintenance and health checks
- Scans for and removes computer viruses
- Monitor support requests and documents solution processes
- Monitors and updates Firewall to avoid internet-related interruption
- Maintain LAN Network to ensure connectivity for computers and printers Maintain and troubleshoot Citrix Workspace connections to ensure continuous service availability across the shop floor
- Maintain Wireless routers to ensure wireless connectivity.
- Troubleshooting Printing issues
- Stay current with emerging technologies and industry trends to recommend improvements.
Requirements
- Advanced knowledge in commonly used Windows operating systems
- In depth knowledge of Windows Office 365
- Effective verbal and written communication skills
- Excellent customer service skills
- Problem-solving skills
- Experience with networking protocols, and network connectivity
- Cloud experience a plus
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Tuition reimbursement
Compensation Package:
- Holiday pay
- Hourly pay
- Profit sharing
- Yearly bonus
Schedule:
- 8 hour shift
Language:
- English (Required)
Ability to Commute:
- Cinnaminson, NJ 08077 (Required)
Ability to Relocate:
- Cinnaminson, NJ 08077: Relocate before starting work (Preferred)
Work Location: In person
Salary : $40,000 - $45,000