Ocean Freight Coordinator

Job Summary

Arrange transportation and logistics services such as trucking, shipping, and ocean freight to meet the specific needs of each shipment. Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation.

Job Description

• Manage shipments from booking at the origin to delivery by sea.
• Communicate expectations to carriers, paying special attention to any specific requirements to ensure they can be met.
• Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
• Enter operational and customer data into software systems, identify any missing information or potential operational concerns, and communicate with appropriate teams to resolve issues.
• Address various internal and external customer inquiries regarding shipments, billing, status, services, carriers, and other needs, forwarding complex or escalated requests as appropriate.
• Track orders and shipments, assisting with tracing as needed.
• Assist in running and summarizing operational reports and present information to co-workers or supervisors as necessary.
• Interface with airlines, ocean shipping companies, trucking firms, and other related carriers to understand their requirements.
• Assist in preparing information required for quotes and addressing potential services; may provide standard to complex quotes.
• Develop working relationships with internal and external customers, assisting with account management by maintaining customer profiles, details, and service needs.
• Create and process invoices, review them for operational accuracy, and work with customers regarding questions and payment.
  
  

Qualifications

• Bachelor’s degree in a Business-related field.
• Preferred experience in logistics operations, particularly forwarding.
• Strong written, oral, and interpersonal communication and presentation skills.
• Highly self-motivated individual with keen attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Well-organized and prompt.
• Strong coordination skills and ability to work well with others.
• Proficient in basic Excel spreadsheet usage (daily usage required).
• Must be proficient in English (both spoken and written).
• Must be eligible to work in the U.S.