What are the responsibilities and job description for the Customer Service Associate position at RAM Marketing, Inc.?
Job description
RAM Marketing provides a diversified range of inbound and outbound marketing services. Our areas of expertise is medical, commercial and residential utility projects, telecommunications products & services and back-office support.
We are currently seeking two Part-Time Customer Service Representative. Our office is located in Nesconset, NY.
As a Customer Service Representative your goal will be to provide excellent service and ensure customer satisfaction. You will be interacting with our customers, company personnel, and various outside companies.
Responsibilities include but are not limited to:
- Answering telephone calls in a polite and professional manner while providing excellent customer service
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Inputting customers information in the appropriate databases
- Making outbound calls and following up on customer voicemails as needed
- Proficiency with operating a computer and navigating Microsoft Windows operating system
Skills:
- Strong communication skills to effectively interact with customers
- Excellent problem-solving abilities to analyze customer inquiries and provide solutions
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Customer experience required.
Bi-lingual (English/Spanish) is a plus but is not required.
Please submit your resume.
Please note: You must have your own transportation.
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 20 per week, Monday to Friday (no weekends)
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 20 per week
Shift:
- 4 hour shift
Ability to Commute:
- Nesconset, NY 11767 (Required)
Ability to Relocate:
- Nesconset, NY 11767: Relocate before starting work (Required)
Work Location: In person
Salary : $17