Department Coordinator - Claims

As a Claims Department Coordinator, you will perform critical administrative support functions at our home office to help facilitate timely and efficient claims processing while providing exceptional customer service. As a Claims Department Coordinator, you will be responsible for:

• Providing exceptional customer service to mutual partners, agents and policy holders as the primary point of contact for the department.
• Responding to customer inquiries quickly, accurately and in a professional manner.
• Providing prompt, courteous, and high-quality work in response to management direction and internal customer needs.
• Assisting with claims set up, procuring documents/records, document retrieval, researching complex claim and policy coding issues, etc., as requested by Adjusters.
• Identifying and resolving problems according to departmental guidelines; offering first level problem resolution to customers and escalating inquiries appropriately.
• Handling key support functions for the department such as processing incoming mail, performing indexing functions, cprocessing and distributing checks, etc.
• Processing glass and roadside assistance auto claims, collections, unclaimed property and Explanation of Reviews, etc.
• Managing and maintaining Claims department data.
• Reporting new claims to claimant carriers.
• Generating, distributing, and processing internal reports.
• Completing assigned work within established standards for timeliness and accuracy.
• Completing special projects assigned by manager.

Required Qualifications:

• Proficient in Microsoft Office programs, including Outlook, Word, Excel, etc.
• Prior customer service and/or administrative support experience.
• Strong written and verbal communication skills.
• Must be highly detail-oriented and possess exceptional organizational skills.
• This position requires the ability to report to our home office in Esko, MN on a daily basis.

Desired Qualifications

• Associate's degree and/or vocational certificate, preferably in business or related field or an equivalent combination of education and experience.
• Prior insurance industry experience, preferably in property/casualty, strongly desired.

Why should you apply?

Because at RAM Mutual Insurance Company, we take great pride in providing challenging and rewarding career opportunities for our employees. In addition to a great culture, a casual work environment, and exceptional benefits as mentioned above, you would enjoy a competitive salary as well as:

Opportunities: You would be encouraged to continue to grow and develop and enjoy excellent advancement opportunities. RAM will invest in you by covering all expenses should you choose to enroll in educational courses through The Institutes.

Flexibility: Our hybrid work schedule allows employees to work from home up to two days per week with the flexibility to work as few as two hours on most Fridays.

Casual Work Environment: Jeans are acceptable most days under our "Dress for your Day" policy.

Sound like a good fit? We'd love to hear from you; click apply now!

WORKING AT RAM

At RAM, we take great pride in our employees and encourage employee growth, education and civic engagement. Our employees enjoy a casual work environment, flexible scheduling, a 37.5 hour work week, and an exceptional benefit package including medical, dental and vision insurance, a generous PTO program, 401(k) match (2x employee contribution of up to 5%), profit sharing, volunteer time and more.

ABOUT THE ORGANIZATION

Founded in 1931, RAM Mutual Insurance is proud to be a leading reinsurer to the Minnesota township mutual industry. In addition to providing reinsurance coverage to over 50 local mutuals, RAM partners with over 600 independent agencies throughout Minnesota and North Dakota, covering over 55,000 policyholders.

RAM offers a full line of personal and commercial products, proudly backed with an 'A' (excellent) financial rating from the insurance industry's leading rating organization, A.M. Best. We demonstrate our commitment to our customers, agents, and mutual partners through our friendly, fair, quick, and personal service and take pride in our community and employees by encouraging growth, education, and civic engagement.

In addition to a great culture and ample advancement opportunities, RAM employees enjoy a healthy work-life balance by taking advantage of our flexible scheduling, hybrid work options, 37.5 hour work weeks, paid parental leave, and generous time off program. As a starting point, new employees earn 17 days of paid time off and 8 paid holidays.

Employees also enjoy a competitive benefits package that includes two medical plan options (choice of traditional Preferred Provider Organization (PPO) option OR a High Deductible Health Plan (HDHP) option, which includes an HSA contribution), dental insurance, company-provided life insurance and disability coverage, an extremely generous 401(k) plan (RAM contributes 2x the employee's contribution of 1-5%, providing up to 10% company contribution), profit sharing, and more.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $39,200 - $49,600