What are the responsibilities and job description for the Customer Order & Accounts Receivable Specialist position at RAM WINDOWS?
Customer Order & Accounts Receivable Specialist
Department: Accounting/Sales Coordinator
Reports to: Controller
Employment: Full-Time, Non-Exempt, Hourly
Job Summary
The Customer Order and Account Receivables Specialist is responsible for accurately inputting, processing, and managing customer orders. This role ensures seamless order fulfillment, maintains data accuracy, and provides excellent customer service by addressing order related inquiries.
This role is responsible for customer accounts receivables including recording payments to customers' accounts, maintaining and coordinating customer accounts receivable records.
General Accountabilities and Responsibilities
- Customer account setup, entry and account maintenance in the Company’s database and order management system with precision
- Enter customer orders into the company’s database and/or order management system with precision ensuring accurate details such as product codes, quantities, and pricing
- Customer invoice and account statement coordination
- Ensure compliance with company policies and procedures for order processing and customer account receivables balances
- Verify order details, including product codes, quantities, pricing, and customer information.
- Processes daily credit card and check deposits
- Enter finalized receipts and update accounts receivable ledger to maintain accurate records
- Record and document check stubs and bank receipts
- Communicate payment/account status with shipping and sales
- Perform daily invoicing and customer order entries
- Obtains and mails invoice copies for customers, as requested
- Reconcile customer accounts, identifying and correcting discrepancies in payments or records
- Research and processes charge backs, returns, and bad checks
- Answer customer’s account and receivable inquiries
- Call, email and/or mail correspondence to customers and sales representatives as necessary.
- Enter credit limit requests into 3rd party processing system and update customer account, as needed
*The company reserves the right to add or change duties at any time.
Job Qualifications
- Education: Associates degree
- Experience: 2-5 years related experience; or equivalent combination of education and experience
- Knowledge and fluent in Excel
- Willingness to learn Sage, WTS Paradigm and other Company systems
Skills
- Excellent verbal and written communication
- Personable and approachable
- Problem solving and solution oriented
- Initiative driven with openness to training and learning
- Time management
Benefits:
- Weekly Pay (Every Friday)
- Overtime available
- Paid-Time Off (PTO), (2) Floating PTO Days, (8) Paid Holidays
- Medical, Dental & Vision Insurance
- Company-Paid Life Insurance
- 401K Retirement Savings Plan with up to 5% Company Match
About RAM Windows & Doors: For over 30 years, RAM Windows & Doors has provided premium window and door solutions to architects, builders, and homeowners. Based in Texas, RAM is a leading manufacturer and distributor serving both residential and light commercial markets. We pride ourselves on craftsmanship, customer service, and delivering excellence in every project.
Equal Opportunity Statement: RAM Industries, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or veteran status.
Salary : $24 - $26
