What are the responsibilities and job description for the Operations Manager - Hospitality position at Ramada by Wyndham Houma?
Job Overview
We are seeking a dedicated and proactive Assistant Hotel Manager to join our team. In this role, you will support the Hotel Manager in overseeing daily operations, ensuring exceptional guest experiences, and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills and a passion for the hospitality industry, with a focus on guest services and team collaboration.
It's important that the person for this role be a motivated go getter who wants to be part of a great new team at this property.
Duties
- Assist in managing hotel operations, including front desk, housekeeping, and maintenance departments.
- Ensure exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Support budgeting and financial management efforts to optimize hotel performance.
- Oversee staff training and development, fostering a positive work environment that encourages teamwork.
- Implement hotel policies and procedures to ensure compliance with industry standards and regulations.
- Monitor guest feedback through surveys and reviews to continuously improve service quality.
- Collaborate with the marketing team to promote hotel services and special events.
- Maintain effective communication with all departments to ensure seamless operations.
Experience
- Previous experience in hotel management or a related hospitality role is preferred.
- Strong background in guest services, human resources, and customer service principles.
- Proficient phone etiquette skills for effective communication with guests and staff.
- Demonstrated leadership abilities with experience in managing teams in a fast-paced environment.
- Familiarity with software and budgeting processes and financial reporting within the hospitality sector is advantageous.
- A passion for creating memorable experiences for guests in a resort or hotel setting.
Join us as an Assistant Hotel Manager where your contributions will help shape unforgettable experiences for our guests while leading a dedicated team committed to excellence in hospitality.
Job Type: Full-time
Pay: $42,181.00 - $45,144.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Ability to Commute:
- Houma, LA 70360 (Required)
Ability to Relocate:
- Houma, LA 70360: Relocate before starting work (Preferred)
Work Location: In person
Salary : $42,181 - $45,144
