What are the responsibilities and job description for the Night Auditor position at Ramada by Wyndham?
Looking for a part-time Front Desk Agent and a full-time Overnight Auditor
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guests about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experiences with hotel reservations software, like room Master or Opera
- Customer service experience
- Excellent communication and organizational skills
- Must have weekend (Saturday and Sunday) availability
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $15 - $16
