Front Desk Agent

Overview
We are seeking a friendly and professional Front Desk Agent to join our team at our property. The ideal candidate is capable of providing exceptional customer service and can multi-task. This role requires skills in effective communication, problem solving, and time management.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold high standards of cleanliness and organization at the front desk area.

Experience

• Previous experience in front desk operations or guest services within a hotel or resort setting is preferred but not required.
• Strong phone etiquette and communication skills are essential for interacting with guests.
• Multilingual or bilingual abilities are a plus, enhancing the ability to serve diverse clientele.
• Familiarity with hotel management software is an advantage but not mandatory; training will be provided.

Join our dedicated team as a Front Desk Agent where you can contribute to creating unforgettable experiences for our guests while growing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Fairfield, NJ 07004 (Required)

Ability to Relocate:

• Fairfield, NJ 07004: Relocate before starting work (Required)

Work Location: In person

Salary : $17