General Manager

SUMMARY:

Calling all hotel superheroes! Are you ready for an adventure? We are looking for a General Manager at the Ramada Inn by Wyndham As the General Manager, you'll be the captain of our hotel ship, leading the charge in guest relations, front desk magic, housekeeping heroics, maintenance mastery, financial finesse, team building triumphs, and staff development dazzle!

We're seeking someone with a knack for communication, both in words and in action, and a flair for leadership that's out of this world. Your mission? Delegate tasks like a pro, wrangle complex projects with ease, and set priorities that keep our hotel soaring towards success. Are you up for the challenge? Let's embark on this exciting journey together and make magic happen!

Responsibilities:

• Ensures consistent guest satisfaction by creating an operational environment focused on excellence.
• Demonstrates thorough knowledge of the property, community, and room types.
• Monitors hotel performance through guest satisfaction systems and financial reports, taking corrective action as needed.
• Maintains quality standards by conducting ongoing evaluations and addressing complaints promptly.
• Executes marketing, sales, and operational activities to achieve or surpass business plan targets.
• Ensures compliance with government regulations governing hotel operations.
• Deals tactfully with the public, guests, employees, and officials.
• Takes full responsibility for managing activities and engages in the overall Sales Effort.
• Maintains community public affairs involvement at an appropriate level.
• Ensures maintenance of equipment according to service standards and resolves outages promptly.
• Provides coverage for Assistant General Manager responsibilities as needed.
• Performs other duties as assigned.

Financial Responsibilities:

• Develops accurate long and short-range financial objectives consistent with the company's mission.
• Prepares financial reports that explain operational effectiveness, trends, and variances clearly.
• Manages payroll, timekeeping systems, and accounting processes effectively.

Leadership & Staff Management:

• Supervises 10 to 50 employees, including all department heads, and indirectly supervises all hotel personnel.
• Recruits, interviews, hires, trains, directs, appraises performance, rewards, disciplines, and addresses complaints and problems.
• Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with labor regulations.
• Plans, schedules, organizes work, conducts staff meetings, and promotes teamwork and employee morale.
• Assists employees in resolving work problems, initiates personnel actions, and ensures adherence to company policies and procedures.

Safety & Security Responsibilities:

• Ensures employee and guest safety, maintains emergency and security procedures, and implements preventive maintenance programs.
• Practices safety standards, identifies hazardous conditions, and takes corrective action promptly.

Qualifications:

• Bachelor’s Degree in Hospitality/Hotel Management or Business Administration preferred.
• Certified Hospitality Administrator designation preferred.
• Minimum 4 years of work experience.
• Excellent written and verbal communication skills.
• Professional appearance and presentation.
• Proficient in MS Office, Property Management System (PMS) programs, and other relevant software.
• Strong management skills and the ability to work effectively in a stressful environment.
• Flexibility to work nights, weekends, and holidays as needed.
• Physical ability to perform duties such as bending, stooping, standing, walking, lifting weights up to 30 lbs, etc.

Great job! You made it through all the details. Now, it's time to take action and hit that apply button. Let's discover if we're the perfect match for each other's needs.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $45,000 - $55,000