What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Ramada Inn?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere while managing front desk operations efficiently. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks with professionalism.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while addressing guest inquiries and requests.
- Operate phone systems to handle incoming calls, take reservations, and provide information about hotel services.
- Maintain accurate guest records and ensure all information is up-to-date in the hotel management system.
- Assist guests with luggage and provide information about local attractions, dining options, and hotel amenities.
- Handle guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for new arrivals.
- Promote hotel services and special offers to enhance guest experiences.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hospitality or hotel management is preferred.
- Proficiency in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written; bilingual abilities are a plus.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills with a proactive approach to guest relations.
- Knowledge of local attractions and dining options is beneficial for assisting guests effectively.
Join our team as a Front Desk Agent and be part of an exciting environment where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Wytheville, VA 24382 (Required)
Ability to Relocate:
- Wytheville, VA 24382: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
