What are the responsibilities and job description for the Front Desk Agent position at Ramada Limited, Draper UT?
We are looking to add to our amazing Front Desk Team!
Receptionist and customer service experience is preferred.
Our ideal applicant is someone with excellent communication, people and organizational skills who is comfortable with multitasking and taking excellent care of our guests on the phone and in person.
1-2 year minimum commitment is preferred but not required.
Overall Responsibilities
- Greet and welcome guest.
- Assign rooms and keys.
- Keep track of daily scheduled functions and their locations.
- Manage all daily arrivals and departures, including groups.
- Prepare guest folio and collect payment for visit.
- Follow banking-out and shift closing procedures.
- Maintain safe and clean work areas.
- Provide accurate, descriptive hotel information to guests and callers including hours of operation, guest-room features and locations, all services and amenities provided, and local area information.
- Provide suggestions for places to visit, eat, and shop as well directions and maps.
- Handle mail, messages, guest-room messages, and faxes per prescribed procedure.
- Carry out specified duties in the event of emergencies.
- Answer phones promptly in a polite and professional manner using the standard phraseology.
- Route incoming calls to the appropriate department, guest-room, meeting room, or other facility.
- Handle wake-up calls and ensure timely delivery by following standard procedure.
- Assist guests with function of all guest-room features.
- Log and track all guest complaints. Resolve complaints if possible.
- Promptly communicate all requests to appropriate departments.
- Assist in solving billing discrepancies.
- Handle monetary transactions per prescribed procedure.
- Utilize property management system and all other required technology to carry out daily responsibilities.
- Advise guests and callers of current rates and promotions.
- Show guest-rooms and meeting space to prospective guests as needed.
- All other duties as assigned
Job Types: Full-time, Contract
Pay: From $12.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Draper, UT: Relocate before starting work (Required)
Work Location: In person
Salary : $12