Hotel Front Desk Receptionist

Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hospitality or hotel management is preferred.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage phone systems to handle incoming calls, inquiries, and reservations effectively.
• Perform night audit duties as required, ensuring accuracy in guest accounts and financial transactions.
• Assist guests with check-in and check-out processes while maintaining guest relations.
• Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
• Handle guest complaints or issues promptly and professionally to ensure satisfaction.
• Maintain organized records of reservations, cancellations, and guest interactions.
• Collaborate with other departments to ensure smooth operations within the hotel or resort.
• Uphold high standards of cleanliness and professionalism at the front desk area.

Qualifications

• Previous experience in a front desk or receptionist role within the hospitality industry is preferred.
• Strong customer service skills with a focus on guest relations.
• Proficiency in phone etiquette and handling multi-line phone systems.
• Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
• Excellent organizational skills with attention to detail in managing reservations and guest information.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Familiarity with hotel management software is a plus but not required; training will be provided.

Join our team as a Front Desk Receptionist where you can make a difference in our guests' experiences while developing your career in hospitality!

Job Types: Full-time, Part-time, Seasonal

Pay: From $21.50 per hour

Expected hours: 24 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift

Experience:

• Front desk: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Tukwila, WA 98188 (Required)

Ability to Relocate:

• Tukwila, WA 98188: Relocate before starting work (Required)

Work Location: In person

Salary : $22