What are the responsibilities and job description for the Front Desk Staff position at Ramada?
Job Overview
We are seeking a friendly and organized Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage phone systems effectively, ensuring prompt responses to inquiries and reservations.
- Maintain an organized front desk area, ensuring all materials are stocked and presentable.
- Handle guest requests and complaints with professionalism and efficiency.
- Perform clerical duties such as filing, typing, and data entry as needed.
- Assist in managing office operations, including scheduling appointments and coordinating with other departments.
- Provide support as a personal assistant to management when required.
- Utilize computerized systems for booking, billing, and record-keeping.
- Ensure compliance with company policies regarding guest privacy and data protection.
Qualifications
- Previous experience in a front desk or receptionist role is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Bilingual candidates are highly desirable to accommodate diverse clientele.
- Proficient in office management practices with strong organizational skills.
- Ability to type accurately and efficiently while managing multiple tasks.
- Familiarity with computerized systems for managing bookings and guest information.
- A friendly demeanor with a commitment to providing outstanding customer service.
Join our team as a Front Desk Agent where your skills will be valued, and your contributions will make a difference in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.16 - $15.40 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Platte City, MO 64079 (Required)
Work Location: In person
Salary : $15 - $15
