Enrollment Specialist - Data Management

Salary : See Position Description

Location : Ramapo College, Main Campus - Mahwah NJ

Job Type : Full-Time

Job Number : 202300251

Core : Outreach & Engagement Core

Department : Admissions

Opening Date : 01 / 27 / 2025

FLSA : Non-Exempt

Bargaining Unit : CWA

Description

ABOUT RAMAPO COLLEGE :

Ramapo College of New Jersey (RCNJ) develops ethical leaders who serve as change agents across all sectors. The College's unique interdisciplinary academic structure, its liberal arts core, its size (approximately 5,500 students), and its setting in the foothills of the Ramapo Mountains on the New Jersey / New York border provide an optimal environment for individualized, student-centered learning and leadership development. RCNJ's designation as "New Jersey's Public Liberal Arts College" by the State legislature is the foundation from which the College's commitment to an accessible and transformative undergraduate and graduate education is realized.

Established in 1969, CondeNast Traveler named Ramapo one of the 50 Most Beautiful College Campuses in America. The barrier-free campus occupies 300 acres and is home to 52 bachelor's degree programs spanning the arts, business, data science, humanities, education, nursing, social work, social sciences, and the sciences. Ramapo College boasts an average student / faculty ratio of 16 : 1 and an average class size of 21; affording students the opportunity to develop close ties to the College's exceptional faculty. In addition, the College offers graduate programs leading to master's degrees in Accounting, Applied Mathematics, Business Administration, Contemporary Instructional Design, Computer Science, Creative Music Technology, Data Science, Educational Leadership, Nursing, Social Work, and Special Education, as well as a Doctor of Nursing Practice. Every degree program is designed and delivered through the collaborative and interdisciplinary efforts of student-centered faculty scholars and staff who are committed to serving the public good through the delivery of an academically rigorous, inclusive, and a transformative collegiate experience. Ramapo is ranked #1 among New Jersey public institutions by College Choice and is recognized as the State's top college on the list of Best Disability Schools by Great Value Colleges. Further commendations include designation as a "Military Friendly College" in Victory Media's Guide to Military Friendly Schools, and as a leading college by U.S. News & World Report, Kiplinger's, Princeton Review, and Money Magazine, among others.

POSITION TYPE / EXPECTED HOURS OF WORK :

This is a full-time, position, and hours of work and days are determined by the supervisor. Note : Employees serving in job titles assigned specific workweek limits of 35 or 40 hours are entitled to be compensated for approved time worked in excess of their normal workweek at the rate of time and one-half.

Pay :

CWA - P16 - Step 1 - $49,738.97

Internal applicants salary will be determined based upon Union Contract calculations

JOB SUMMARY :

Under limited supervision, reporting to the Director of Admissions, this person provides administrative and data management support to the Director of Admissions and Associate Directors of Admissions, and others in Admissions across all student populations, mostly operating within our SLATE-CRM environment. Does other related duties as required. Daily usage of the SLATE-CRM software includes data entry, data cleaning, data auditing, creation of queries, reports, and analysis.

In addition, this position is part of the Admissions team, whom all are required to be articulate with excellent communication skills and willingness to ensure that questions from the public are answered accurately and completely on the phone, through email, texting, and other front-end operational processes, including assisting staff and the public at events, tours, and other special function. It also requires someone with attention to detail. This person should be able to work in a hectic environment and work as a member of the admissions staff handling many tasks at once.

Examples of Duties

DUTIES :

• Provides requested information to division personnel, representatives of state, local, and other groups, organizations, and agencies, and to the public in accordance with established policy
• Reviews, sorts, and routes messages in our CRM, and manages appropriate data for each population and team accordingly
• Greets guests and serves as front-end welcome person when needed
• Responds courteously, efficiently and concisely to in-person, e-mail and telephone requests
• Provides accurate information to the public in accordance with the information in the view book, catalog, schedule of classes, and other official college publications.
• Obtains pertinent material from files and / or other sources; puts it into usable form for the review and use of the Director of Admissions
• Prepares complex statistical and other queries and reports for analysis with Admissions team members
• Accurately inputs application and prospect data into the SLATE CRM system
• Enters data for transfer credit evaluations.
• Assist admissions counselors with special projects as needed
• Will be required to learn how to utilize various types of electronic and / or manual recording and information systems used by the agency, office, or related units.
• Use knowledge base and other training tools within the SLATE CRM software to assist staff in managing day-to-day tasks

Qualifications

REQUIREMENTS : EDUCATION :

Graduation from an accredited college with a Bachelor's degree.

NOTE : Applicants who do not possess the required education may substitute experience on a year-for-year basis.

NOTE : Applicants with an Associate's degree may substitute two (2) years of position-related experience for the remaining two(2) years of education.

EXPERIENCE :

Some experience in a high-paced environment, preferably in higher education.

SLATE CRM - software experience is preferred.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES :

Strong computer skills are essential, including demonstrated working knowledge of the Microsoft Office Suite (Word, Excel, Access and PowerPoint).

Must be willing to learn and apply new technologies quickly.

Excellent written and oral communication skills, attention to detail and dedication to superior customer service are critical.

Must be able to work with diverse populations.

Knowledge of secretarial, clerical, and other office routines, procedures, and practices, and their application to specific situations.

Ability to read and interpret department regulations, programs, standards, and procedures.

Ability to accurately type correspondence and reports.

Ability to act as confidential secretary to an executive official.

Ability to communicate with visitors, schedule appointments, and process requests for information in accordance with established procedures.

Ability to prepare moderately complex statistical and other reports.

Ability to prepare correspondence.

Ability to maintain confidential, follow-up, and other records and files.

Supplemental Information

EEO Statement :

Ramapo College is an Affirmative Action / Equal Employment Opportunity Employer. Ramapo is committed to academic excellence through interdisciplinary and experiential learning and international and intercultural understanding. Ramapo is also committed to fostering a community that inspires a culture of inclusivity. Examples can be found in its mission statement, strategic plans, degree and course offerings and other programs. Ramapo's environment is welcoming, dedicated to social justice, and respectful of freedom of expression.

SAME APPLICANTS : If you are applying under the NJ "SAME" program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website at : https : / / nj.gov / csc / same / overview / index.shtml , email : CSC-SAME@csc.nj.gov , or call CSC at (609) 292-4144, option 3

Please send an email to jehlerma@ramapo.edu confirming you applied through the NJ SAME program.

Ramapo offers a comprehensive benefits package through the State of New Jersey to full-time employees including health care, dental, prescription drug plans, retirement, pension, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave.

To learn more details, visit our

Salary : $49,739