Food Server/Cashier

About Ramar Foods

Over 50 years ago, The Quesada family founded Ramar Foods with the purpose of nourishing its community through authentic, high-quality Filipino frozen foods. Today, our market has expanded to include customers across North America and around the world. Ramar has offices in Northern and Southern California and Oahu, Hawaii. Our purpose has grown to include not only the nourishment of our communities through our retail and foodservice products, but also enriching our employees professional lives through a Strengths-based company culture.

At Ramar Foods, we nourish our Communities while celebrating our family food legacy that spans over 50 years. Our community are our employees, customers, partners and the communities we do business in.

Food Server/Cashier

Summary of Position:

As a Food Server, you will play a crucial role in providing exceptional customer service and creating a memorable experience for our customers. You will be responsible for serving ice cream and related products, handling transactions, maintaining cleanliness, and ensuring customer satisfaction.

Accountability:

• Customer Service:
  • Greet customers as they enter the store and provide a friendly and welcoming atmosphere.
  • Assist customers in selecting ice cream flavors, toppings, and other menu items.
  • Offer recommendations and answer any questions about menu options.
  • Ensure prompt and efficient service while maintaining a positive attitude.
• Food Preparation and Serving:
  • Prepare ice cream cones, cups, sundaes, milkshakes, and other menu items according to customer preferences.
  • Handle and serve food items with care, ensuring accuracy and presentation standards are met.
  • Maintain proper portion control and adhere to food safety guidelines at all times.
  • Keep serving areas clean and organized, including topping stations and condiment areas.
• Cash Handling and Transactions:
  • Operate cash register and handle transactions accurately and efficiently.
  • Process payments, including cash, credit/debit cards, and mobile payments.
  • Provide customers with receipts and process refunds or exchanges when necessary.
  • Balance cash register at the end of each shift and report any discrepancies to management.
• Store Maintenance:
  • Clean and sanitize serving utensils, equipment, and surfaces regularly to ensure food safety.
  • Monitor inventory levels of ice cream, toppings, and supplies and notify management when items need to be restocked.
  • Assist with restocking inventory and maintaining organization in storage areas.
  • Follow proper cleaning procedures for closing duties, including sweeping, mopping, and wiping down counters and tables.

What We Offer:

• Competitive salary and benefits package (Only for Full Time Employees).
• A dynamic and challenging work environment.
• Opportunities for professional growth and development.
• A supportive team and leadership committed to your success.

Why we’re looking to hire this role.

This is a replacement position.

Talents that THRIVE in this Role

Ramar Foods seeks team members who are interested in advancing their careers while also thriving in their roles. A commitment to growth of self, a desire to create positive impact for hundreds of thousands of others, a strong connection to purpose, and a desire to make long term change to the workplace experience for generations to come are critical to the success of this role.

SKILLS

• Excellent customer service skills with a focus on providing a positive experience for every customer.
• Ability to accurately handle cash transactions and operate a cash register.
• Basic food preparation skills and knowledge of food safety regulations.
• Strong communication skills to interact effectively with customers and coworkers.
• Attention to detail to ensure orders are prepared accurately and presented neatly.

PERSONAL ATTRIBUTES

The incumbent must demonstrate the following personal attributes:

• Positive attitude and willingness to go above and beyond to satisfy customers.
• Team player who works well in a collaborative environment.
• Dependable and punctual, with a strong work ethic.
• Ability to remain calm and focused under pressure.
• Enthusiasm for providing exceptional service and creating memorable experiences for customers.
• Adaptability and eagerness to learn new skills and tasks.

PHYSICAL REQUIREMENTS:

• Ability to stand for extended periods and move quickly between tasks.
• Manual dexterity to handle serving utensils and operate a cash register.
• Ability to lift and carry up to 25 pounds.
• Stamina to work in a fast-paced environment for extended shifts.

Ramar Foods is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity to all qualified persons without regard to race, color, religion, sex, national origin, age, disability or medical condition, sexual-orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to grow. Ramar Foods is a drug-free workplace. Ramar Foods is an at-will employer.

VALUES

At Ramar Foods, as a family-owned business, our values include 1. Making It the Best, 2. Treat Everyone Like Family and 3. To be Ramarkable™4. Embrace change through perseverance, collaboration, humility and continuous improvement. We value creativity, a strong work-ethic, abundance, growth of our team members, and work-life blend. We believe that leaders should be kind and invest in their people. Our team practices confident vulnerability, meaning we are equally confident about our strengths and our weaknesses. We communicate directly and transparently with each other, and while we hold each other to high standards of production, we always put people before numbers. The owners of the company are the Quesada family. Primo and Evageline Quesada retired in 2012 and continue their involvement in the Hawaii office. Susie Quesada is President, PJ Quesada is Vice President and Gabe Quesada is Strategic Project Manager.

Marj Dureg (Retail Operations Manager of Magnolia) is driven by her deep passion for people and their development. With a keen focus on training and growth, she leverages her natural strengths of Communication, Positivity, Responsibility, Achiever and Self-Assurance to empower individuals to reach their full potential. Firmly believing that leadership is about taking care of our people. Marj stands by her mantra, "Treat others the way you want to be treated" guiding her approach to a respectful and positive work culture.

Qualifications:

• Previous experience in a customer service or food service role is preferred, but not required.
• Friendly and outgoing personality with excellent communication skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Basic math skills for handling cash transactions and making change.
• Strong attention to detail and commitment to cleanliness and food safety.
• Flexibility to work evenings, weekends, and holidays as needed.
• Willingness to learn and follow company policies and procedures.