Shift Leader

Location: Magnolia Treats-Kalihi

Company: Ramar Foods International

Positiion Type: Part-Time

Pay Rate: $15.00/hour

About Ramar Foods

Over 50 years ago, the Quesada family founded Ramar Foods with the purpose of nourishing its community through authentic, high-quality Filipino frozen foods. Today, our market has expanded to include customers across North America and around the world. Ramar has offices in Northern and Southern California and Oahu, Hawaii. Our purpose has grown to include not only the nourishment of our communities through our retail and foodservice products, but also enriching our employees professional lives through a Strengths-based company culture.

At Ramar Foods, we nourish our Communities while celebrating our family food legacy that spans over 50 years. Our community are our employees, customers, partners and the communities we do business in.

Shift Leader

Summary of Position

The Shift Leader oversees the daily operations of a quick-serve retail food location, ensuring exceptional customer service, food quality, and compliance with state labor laws. This role is the first point of contact for front-of-house (FOH) and back-of-house (BOH) employees while actively engaging in guest service. Key responsibilities include:

Leadership

• First point of contact for staff, including cashiers, food preparers, and stock clerks when the Store Manager is not available.
• Train and onboard new employees on food safety protocols, customer service standards, and operating procedures.
• Foster a positive work environment that encourages teamwork, professionalism, and efficiency.

Customer Service & Sales Performance

• Ensure that all customer inquiries, complaints, and requests are addressed promptly and courteously.
• Monitor sales performance and implement strategies to achieve sales targets and maximize profitability.
• Align marketing efforts with retail promotions and in-store activations.

Compliance & Operations

• Oversee inventory management, including ordering, receiving, and stocking food and beverage products while minimizing waste.
• Ensure strict adherence to food safety regulations and sanitation standards, including the proper handling and storage of perishable items.

Financial & Administrative

• Oversee cash handling, including register openings/closings, deposits and reconciliation.
• Assist in scheduling staff based on business needs and peak services hours while ensuring continuous engagement in direct customer service.
• Support the evaluation of employee performance and provide feedback, coaching, and ongoing training.

What We Offer

• Competitive salary and benefits package.
• A dynamic and challenging work environment.
• Opportunities for professional growth and development.
• A supportive team and leadership committed to your success.

Why We’re Hiring

This is a replacement position designed to enhance our store performance and optimize customer experience. We seek a leader who can drive efficiency, boost sales, and ensure legal compliance in food service operations.

Personal Attributes for Success in this Role

• Integrity & Accountability - Upholds company values and acts ethically in all business interactions.
• Resilience & Problem Solving - Thrives in a fast-paced environment and finds solutions under pressure.
• Cultural Awareness - Understands and respects Filipino culture, community values, and hospitality.

Values

At Ramar Foods, as a family-owned business, our values include 1. Making It the Best, 2. Treat Everyone Like Family and 3. To be Ramarkable™4. Embrace change through perseverance, collaboration, humility and continuous improvement. We value creativity, a strong work-ethic, abundance, growth of our team members, and work-life blend. We believe that leaders should be kind and invest in their people. Our team practices confident vulnerability, meaning we are equally confident about our strengths and our weaknesses. We communicate directly and transparently with each other, and while we hold each other to high standards of production, we always put people before numbers. The owners of the company are the Quesada family. Primo and Evageline Quesada retired in 2012 and continue their involvement in the Hawaii office. Susie Quesada is President, PJ Quesada is Vice President and Gabe Quesada is Strategic Project Manager.

Who We’re Looking For

• Education: High school diploma or equivalent; college degree preferred.
• Experience: 2 years of shift leader or supervisory experience in food retail, restaurant, or quick-service operations.
• Food Safety Knowledge: Familiarity with HACCP, ServSafe certification (preferred), and state/local health regulations.
• Customer-Focused Mindset: Ability to deliver exceptional service and resolve customer concerns.
• Technical Skills: Proficiency in G-Suite, POS systems, and inventory management software.
• Physical Requirements: Ability to lift and carry up to 50 lbs and stand for extended periods of time.
• Flexible Schedule: Must be available for evenings, weekends, and holidays as needed.