Service Advisor / Sales - Mission Viejo

Overview :

Ramona Tire & Service Centers have been serving Southern California for over 45 years with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference our shops make the next time you need automotive services. Our mission is to provide the highest quality customer service available anywhere.

The Sales / Service Advisor is responsible for selling and promoting all products and services offered by Ramona Tire while following the companys store standards and expectations.

COMPENSATION : VARIES FROM $72,000-$87,000 / YR DEPENDING ON EXPERIENCE

Principal Duties and Responsibilities :

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Companys standardized customer service techniques.
• Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customers ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Employee Benefits :

Qualifications :

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Salary : $72,000 - $87,000