Staff UX Researcher

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

At Ramp, UX Research is responsible for the processes, tools, and methods product teams use to build with our customers and develop a deep understanding of their needs without compromising our product velocity. UX Research enables product teams to prioritize and build the right solutions today, and to gain the insight to delight our customers with new products they’ll love in the future. The UX Research and UX Writing team sits within the broader Product Design team and brings the voice of our customers to the product decisions our teams make.

UX Researchers partner closely with product teams to empower them to conduct their own research on questions and hypotheses they’re exploring. They also work with product partners to identify areas that would benefit from more foundational research and initiatives and return those insights to the organization.

What You’ll Do

• Identify and execute research topics in partnership with product teams
• Design and coordinate studies with clear goals and outcomes
• Optimize processes, tools, and resources that enable product teams to conduct their own UX research that results in actionable insights
• Pursue projects in areas that would benefit from larger generative or foundational research and build compelling evidence-based narratives for the organization
• Champion our customers and look for opportunities to amplify research projects and share learnings across teams

What You Need

• Minimum 7 years of experience conducting qualitative UX research at a tech company
• Experience designing research projects using a variety of methods like usability studies, contextual inquiry, and surveys
• Proven ability to communicate and collaborate with leaders across an organization to ensure research insights are effectively utilized
• An operations mindset with an understanding of the logistical challenges and workflows of recruiting for research
• An interest in empowering cross-functional partners to conduct effective research independently
• A strong enthusiasm for trying new tools and technologies to enhance our UX research practice

Nice-to-Haves

• Experience using Figma
• Experience with quantitative data collection and analysis
• Be kind, curious, and generous

Compensation

• For candidates located in NYC or SF, the pay range for this role is $181,100 - $226,400.
• For candidates located in all other locations, the pay range for this role is $163,000 - $203,800.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.