What are the responsibilities and job description for the Commercial Account Manager position at RAMP?
About Ramp
Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.
Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.
About the Role
Commercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding / implementation, expansion, and retention across a book of SMB customers. You will have the opportunity to help build and refine Ramp's post-sales organization and define the customer strategy that fuels our growth.
What You'll Do
- Drive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200SMB customers. You will directly own a revenue target for your book of business
- Partner with the Account Executive team to deeply understand new customers' current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout
- Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp's best practices
- Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI
- Build and nurture strong relationships with C-suite executives and finance / accounting professionals to understand their pain points and priorities to deepen the usage of Ramp
- Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience
What You'll Need
Nice to Haves
For candidates located in NYC or SF, the pay range for this role is $121,300 - $166,750. For candidates located in all other locations, the pay range for this role is $109,100-150,050.
Benefits (for U.S.-based full-time employees)
Partially covered for your dependents
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary : $109,100 - $150,050
