HVAC Counter Sales 15

The HVAC Counter Sales Representative is responsible for increasing sales and ensuring customer satisfaction by assisting return customers, walk-ins, and telephone customers with product selection and order processing. This role also involves warehousing responsibilities, merchandising, and participating in sales promotions to drive revenue growth.Job Duties:

• Provide excellent customer service at the counter, via phone, and through electronic communication.
• Accurately process customer orders in the system and prioritize regular accounts.
• Utilize electronic and published catalogs to provide product, pricing, and availability information.
• Follow company pricing and credit guidelines.
• Quickly resolve customer problems and handle complaints professionally.
• Retrieve orders from the warehouse accurately and efficiently.
• Increase sales and average order size through cross-selling, up-selling, and promotional sales.
• Promote and sell overages, damaged, and discontinued items.
• Maintain clean and attractive merchandising and counter areas.
• Keep counter area inventory stocked and remove discontinued items from the sales floor.
• Assist in scheduled physical inventory counts.
• Drive sales activity through outbound sales calls as directed by management.
• Work with other departments to resolve customer service issues in a timely manner.
• Accurately use order entry, computerized systems, and other technologies as required.
• Pull, fill, pack, and set up orders for delivery and pickup.
• Maintain the ability to determine order status at any given time.
• Follow special instructions pertaining to orders.
• Receive shipments, log inventory, and maintain inventory accuracy through audits.
• Report quality or inventory discrepancy issues to the appropriate person.
• Communicate effectively with supervisors, sales staff, coworkers, and customers.
• Operate a forklift safely and maintain required certification.
• Perform vehicle safety checks and report discrepancies to the supervisor.
• Ensure the facility remains clean, neat, safe, and operates efficiently.
• Attend product knowledge meetings and company-sponsored training sessions.
• Present a neat and professional image.
• Assist in keeping the facility secure.
• Follow company policies and procedures.

Job Requirements:

• HVAC product knowledge is required.
• Strong communication and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Benefits:

• Full health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid holidays and vacation time.
• Employee referral program.
• Company discounts.
• Quarterly bonuses.
• Additional benefits as provided by the company.

Full-timePay: Based on ExperiencePM3