What are the responsibilities and job description for the Health Education Program Assistant -Clinical Services and Administration position at Ramsey County, MN?
Basic Function
Clinical Services: This 0.6 HEPA position will be shared between the immunization and tuberculosis clinical services teams. Duties will include supporting the programs via performing clerical duties including answering phones, responding to voicemails, creating electronic health records charts, assisting clients with registration, scheduling appointments, placing appointment reminder calls, and collecting payment for services. This position will also assist with stocking and general upkeep of clinicals spaces, development and dissemination of educational materials, receiving and sending mail, and if candidate hired is bilingual then assisting with interpretation during appointments.
Administration: This 1.0 HEPA position will be working in the Central Registration area for clinical programs. Duties include responsibility for performing administrative and clerical tasks related to customer service, clinical appointment registration using an electronic health record system, assisting clients with filling out intake forms, using Language Line services when necessary, and confirming their insurance details.
To work with clients in various programs to decrease barriers and improve health outcomes; provide health and well-being education and services; advocate for client needs; help clients navigate health and community systems; build community connections; and to perform related duties as assigned.If an internal candidate is selected, salary will be set in accordance with the personnel rules, i.e. promotion, transfer, or voluntary reduction.
Examples of Work Performed
- Provide health education and health literacy building by carrying out health promotion activities compatible with the language, culture, and customs of clients in order to improve clients’ health care by providing culturally appropriate information and education.
- Assist in addressing the health care needs of clients by completing delegated tasks and performing routine screening tasks in client homes, community settings, or clinics.
- Assist in assessing community health needs by meeting with community groups to determine the community’s needs for education and service, and provide education.
- Assist in the development of health promotional activities by helping to plan, develop, and implement: programs, displays, printed materials, audio-visual aides, and oral presentations that will improve clients’ understanding of and access to appropriate services.
- Provide direct service as delegated by health and human services staff; provide education and support for families including role modeling, guidance, and problem solving.
- Teach good health practices by leading discussions on special topics with individuals, families, or groups in ways that are appropriate to the language, culture, and customs of clients.
- Perform duties related to client/patient screening procedures, records, appointments, processing forms and reports, and the collection and dissemination of medical information; assist in the maintenance and preparation of exam areas, medical equipment, client/patient records, and medical forms; and assist patient intake staff and other ancillary personnel.
- Transport clients to medical and social service appointments in county owned or personal vehicles or assist in using public transportation.
- Provide crisis intervention, direct service, and advocacy to meet immediate needs and longer term goal support.
- Provide Direct Observational Therapy (DOT) when providing medications to patients in their homes; work with case management staff to report patient concerns; and document daily DOT interactions in the patient’s chart.
- Compile, document, and maintain information related to the operations of specific programs.
- Meet individually and collectively with program participants when assigned to obtain necessary factual information, answer questions, or discuss problems. Notify clients about county programs and benefits , and assist clients with obtaining services.
- Plan and schedule equipment and facilities for program activities; in some cases set up and take down equipment for public presentations and training classes.
- Investigate and arrange for available community resources which can be included in the program to avoid duplication of services.
- Design forms, maintain accurate and thorough records of program activities, and prepare reports of activities in progress as required.
- Assist in conducting needs assessments, gather data, develop proposal strategies, and present proposals.
- Assist in evaluating effectiveness of program services and materials by suggesting improvements or additions to existing programs.
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17.
Minimum Qualifications
Education: High school graduation or equivalent.
Experience: One year of experience working in a health care capacity in a health care or health education setting or equivalent.
Substitution: Completion of certification requirements for Community Health Worker may substitute for the one year of experience requirement.
Certifications/Licensure: May require a driver’s license or equivalent ability to travel based on program needs. Community Health Worker Certification may be required depending on assignment.
Other: If assigned to Tuberculosis clinic must be able to be fit-tested and able to wear a mask.
Exam/Screening Process Information
Exam/Screening Process Information:
- Training and Experience Rating = 100%
Eligible List: The names of all applicants who pass the examination/screening process and file a properly completed application shall be placed on the eligible list for employment as a Community Health Worker/Health Education Program Assistant. This list will be certified to the appointing authority which may use this list to fill a vacancy. Candidates will remain on the list for two months or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
. You will need to print off this posting and also answer the supplemental questions associated with this exam and submit them if you complete a paper application.
For further information regarding this posting, please contact Nirvana.Wallace@ramseycounty.us.
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://www.ramseycounty.us/employees/employee-open-enrollment-2025-benefits
- Medical, dental and vision insurance
- The County contributes a bargained percentage to the medical and dental monthly premium
- Employees choose from four enrollment tiers: Single, Employee legally married spouse, Employee Child(ren), Family
- Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
- MetLife Dental Insurance – two plan options offered
- VSP Vision Insurance – Advantage Plan offered
- Pre-tax Benefit Program
- Pre-tax medical, dental, vision monthly premium deduction option
- Dependent and Health Care Flexible Spending Accounts
- County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
- Paid time off
- Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
- 11 scheduled holidays and two floating holidays
- Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
- Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
- Wellness incentive allows conversion of unused sick time to vacation or pay
- Retirement benefits
- Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
- New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
- Deferred compensation - 457(b) account with employer match
- Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
- Transit and parking
- Fully funded Metropass.
- Transportation/parking expenses reimbursement account
- Employee well-being
- Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
- Wellness programming
- Flexible work policy with hybrid work options for eligible positions
- Life Insurance and Disability leave
- County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
- Long-term Disability – County provided coverage replaces 40% of the employee’s lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
- Short-term Disability – option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
- Career development
- Tuition reimbursement, up to $4,000 per year
- Online professional development opportunities through the Learning & Development Center
- County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
- Employee resource groups – help employees build connections through common bonds with colleagues
For information about Ramsey County's 2025 benefits, visit: https://www.ramseycounty.us/employees/employee-open-enrollment-2025-benefits
Salary : $4,000
